Puerto General San Martín, Santa Fe, Argentina
Onsite
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Job Title
IT Manager – Voice Services & Contact Center Technologies (LATAM)Regional technology leader responsible for Voice Services, Contact Center, IVR, Telephony, Recording, and Customer Interaction platforms across multiple countries. Drives operational excellence, technology modernization, vendor management, and cloud transformation initiatives while ensuring high availability, compliance, and superior customer experience. Strong expertise in Avaya Aura, Verint, CCaaS solutions, Workforce Optimization, SIP/SBC technologies, and large-scale enterprise communications environments.
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