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Ciudad de México, México
Remote only
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.
Job Overview
We are seeking an AI Operations Analyst to lead the design, deployment, and maintenance of AI agent solutions across the enterprise. In this role, you will bridge the gap between business requirements and technical execution, using platforms like BotDojo to create automated workflows and conversation flows. You will be responsible for the full lifecycle of AI agents—from initial requirements gathering and prompt engineering to system integration, performance monitoring, and user training. The ideal candidate combines a strong understanding of conversational AI with intermediate scripting skills and a commitment to maintaining high standards for data privacy and operational efficiency.
Responsibilities
Experience, Skills, Abilities, Education, and Certifications
Physical Demands and Work Environment
The employee is regularly required to effectively communicate via telephone, video call, and email.
The employee is frequently required to remain in a stationary position and constantly use computer and office productivity equipment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
