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Porto, Portugal
Hybrid
About the Team & Role:
We are building the future of customer experience, and our AI Pilots team is at the forefront of this 0-to-1 motion. This isn’t a role for someone who wants a playbook; this is for the builder who wants to write it. We are looking for a high-agency individual to join our team as a founding AI Deployment Strategist. Your mission will be to act as a trusted consultant and AI thought leader for our most strategic customers, understand their business from first principles, and deploy cutting-edge AI agents that deliver undeniable value.
You will operate at the intersection of strategy, sales, consulting, and hands-on engineering. This role requires the ability to lead executive-level workshops, design transformative AI solutions, and then roll up your sleeves to bring them to life. If you thrive in ambiguity, take extreme ownership, and are passionate about building what's next, this is the team for you.
What You'll Do:
What We're Looking For:
Bonus Points:
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.