7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
The AI Product Manager III owns the end-to-end vision, strategy, roadmap, and adoption of AI-powered products and capabilities across Customer, Store, Enterprise, Engineering, and Platforms. This role translates business priorities, associate and customer needs, and emerging AI capabilities into products that are useful, trustworthy, scalable, and measurable across the Store Support Center, customer experiences, and 7-Eleven stores. The role partners closely with data science, machine learning engineering, software engineering, design, operations, merchandising, legal, risk, and other enterprise stakeholders to move AI use cases from discovery through production and continuous improvement. Success is measured by business and user outcomes, including adoption, quality, accuracy, safety, efficiency, and realized value—not simply by features shipped.
KEY DUTIES AND RESPONSIBILITIES:
30% Strategy & Planning
- Identifies and prioritizes high-value AI opportunities by understanding customer, associate, store, and enterprise needs and translating them into a clear product direction.
- Defines the AI product vision, roadmap, OKRs, and success measures; communicates priorities across product, design, data science, engineering, operations, and third-party partners.
- Establishes outcome metrics and analytics for adoption, quality, accuracy, safety, efficiency, and business value; uses evidence to refine the roadmap and backlog.
- Assesses data readiness, model or prompt feasibility, integration complexity, operational risks, and expected value to make informed prioritization and trade-off decisions.
- Monitors AI research, vendor capabilities, regulatory expectations, and the competitive landscape to identify emerging opportunities and recommend fit-for-purpose solutions.
- Connects AI product decisions across upstream and downstream experiences to create coherent, explainable, and intuitive journeys for customers, associates, and operators.
50% Delivery & Execution
- Partners with research, design, data science, and engineering teams to formulate, test, and refine AI hypotheses through user research, prototyping, experimentation, and structured evaluation.
- Translates AI product requirements into clear user stories, acceptance criteria, evaluation plans, and release milestones; drives sequencing decisions from discovery through production.
- Makes timely product decisions with minimal oversight, balancing user value, model performance, cost, latency, reliability, privacy, security, and responsible AI considerations.
- Identifies and resolves dependencies across data, models, prompts, APIs, platforms, vendors, governance, and operations; independently manages trade-offs and escalates material risks.
- Leads standups, iteration planning, product demos, model or prompt reviews, evaluation readouts, and retrospectives.
- Explains complex AI, data, and technical concepts in clear business language so stakeholders can make informed decisions.
- Drives quality documentation for product requirements, data and model assumptions, evaluation results, risks, decisions, launch plans, and operating procedures.
20% Team & Stakeholder
- Builds strong collaboration across products, UX, engineering, data science, machine learning, security, legal, risk, operations, and merchandising to deliver measurable value.
- Advocates for customers, associates, and stakeholders while becoming the recognized product expert for the AI capability, its users, and its operating context.
- Mentors more junior product managers on AI product discovery, backlog management, evaluation planning, story writing, and stakeholder communication.
- Communicates clearly at the appropriate level, translating AI strategy and responsible-use principles into prioritized short-term action and measurable outcomes.
EDUCATION AND EXPERIENCE:
- Bachelor's/4 Yr Degree in business, computer science, engineering, information systems, data science, or a related field.
- 5+ years of relevant product management experience, including experience delivering AI, machine learning, automation, or data products.
- Preferred Certifications: AI/ML, product management, cloud, or responsible AI certification preferred; not required
SPECIFIC KNOWLEDGE AND SKILLS:
Additional Skills (HBTT Framework for AI Product Management)
Human
- Leads customer and associate research to understand workflows, trust needs, adoption barriers, and the appropriate role for AI in the experience.
- Partners with Design and Research to create intuitive AI experiences and share customer learnings across the broader team.
- Identifies knowns, unknowns, assumptions, and failure modes and defines learning plans to test AI product hypotheses.
- Designs and runs qualitative and quantitative experiments, prototypes, and evaluations to measure usefulness, quality, safety, and adoption.
- Synthesizes voice-of-customer and voice-of-associate signals into prioritized AI product recommendations with a clear action plan.
Business
- Executes business strategy by identifying, analyzing, and synthesizing internal and external data needed to prioritize AI opportunities and make product decisions.
- Builds business cases independently and quantifies the expected and realized business impact of AI product changes.
- Understands AI competition, market trends, vendor capabilities, and regulatory developments and uses them to influence the roadmap.
- Develops data-backed frameworks to measure AI quality, adoption, safety, efficiency, and business outcomes.
- Solves ambiguous problems with tenacity, balancing speed, experimentation, quality, risk, and operational constraints.
Technology
- Demonstrates working knowledge of AI/ML product lifecycles, data pipelines, model and prompt evaluation, APIs, cloud platforms, privacy, security, and existing product architecture; recommends enhancements that deliver value.
- Understands when and how to apply machine learning, generative AI, retrieval, automation, analytics, microservices, and other technologies to solve business and user problems.
- Partners with Technology and Data Science to define and prioritize investments in data, models, platforms, tooling, monitoring, and integrations that drive customer and business benefit.
- Provides product ownership by clearly articulating goals, requirements, evaluation criteria, and guardrails; leads planning, writes and accepts stories, and pushes for quality delivery.
Transformation
This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.
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If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.
