Want to know if this job is worth applying to?
Gurugram, Haryana, India
Onsite
Job Description
Department General Counsel Shared Services
Location India
Reports To AI Systems Manager - GC Systems Functional Admin
Level Grade 4
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together and supporting each other all over the world. So, join our General Counsel Shared Services team and feel like you’re part of something bigger.
About your team
General Counsel (GC) is a trusted advisor to all parts of Fidelity International Limited (“FIL”), providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, and Public Policy & Strategic Relationship Management. GC Shared Services function (GCSS) is a global centre of expertise currently in Dalian and India, providing operational support and services to the General Counsel function. The GCSS Functional Administration team provides first-line business support and functional administration for GC-owned systems, while helping colleagues adopt and use AI-enabled solutions effectively and responsibly.
About your role
Join the GCSS Functional Administration team in a techno-functional role supporting the effective system operations, adoption, continuous improvement and post deployment monitoring of Artificial Intelligence (AI) based IT systems including No-Code, Low-Code and Pro-Code solutions. You will provide first-line user support, business administration, provision access and licences, maintain functional configurations and knowledge content, and coordinate with AI Product Owners, Business Process Owners, technology teams and other stakeholders. You will also enable users for AI adoption through onboarding, training and communities of practice; track adoption and feedback; support UAT and release readiness; and undertake first-level triage and escalation of operational or AI output-related issues. The role requires a practical understanding of Generative AI, strong stakeholder management and the ability to translate user needs into clear actions across BAU support, enablement, governance support and change delivery.
Key responsibilities:
Skillsets required
About 7+ years of experience in IT systems support, AI enablement, business analysis, change management or a related area, with the following capabilities:
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work and finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.