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Bengaluru, Karnataka, India
Onsite
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
Senior AssociateJob Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an AI/GenAI Engineer - Senior Associate - AI Managed Services - Consult, you will engage with clients to streamline operations, reduce costs, and enhance efficiency by managing key processes and functions on their behalf. Within our Technology Consulting practice, you will leverage your skills in project management, technology, and process optimization to deliver exceptional services to clients. As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions even when the path forward is unclear.
In this role at PwC Acceleration Center India, you will be part of a team that transitions and runs services, manages delivery teams, and optimizes managed services processes, tools, and services. You will use a broad range of tools and methodologies to generate new ideas and solve problems, while upholding professional and technical standards. This position offers a unique opportunity to develop a deeper understanding of the business context and how it is evolving, allowing you to grow both personally and professionally.
Responsibilities
- Managing and optimizing client service delivery processes to enhance operational efficiency
- Leading project management efforts to streamline operations and reduce costs for clients
- Utilizing automation frameworks to design and develop innovative solutions for process improvement
- Overseeing the implementation of business process automation to drive transformation initiatives
- Collaborating with delivery teams to validate timely and effective service management
- Engaging with stakeholders to identify opportunities for continuous process improvement
- Analyzing complex data to inform strategic decisions and recommendations
- Upholding professional and technical standards in alignment with firm guidelines
- Mentoring junior team members to foster skill development and growth
- Navigating complex client situations to build meaningful relationships and deliver quality outcomes
What You Must Have
- Agentic AI & LLM Application Development (LangChain/ LlamaIndex/ Model Context Protocol (MCP)/OpenAI Agents SDK/CrewAI/AutoGen)
- Python Backend & System Design (Python/ FastAPI/ Flask/ Pydantic/ Pytest)
- Intelligent Automation & ServiceNow Development (ServiceNow Flow Designer/IntegrationHub/Now Assist/REST APIs)
- Cloud, DevOps & Platform Engineering (Docker/ Kubernetes/ Terraform/ GitHub Actions/Jenkins/AWS/Azure/Vault)
- Production AI Engineering & Evaluation (RAG/ LangSmith/ OpenTelemetry/ Promptfoo/MLflow/Human-in-the-Loop Guardrails)
- At least 6-9 years of experience
- At least a Bachelor's degree
- Oral and written proficiency in English required
What Sets You Apart
- Utilizing Automation Framework Design and Development for streamlined processes
- Excelling in Business Process Improvement and Transformation initiatives
- Demonstrating proficiency in Workflow Automation and Operational Excellence
- Navigating complex client relationships with effective communication skills
- Developing insights through critical thinking and data interpretation
- Anticipating team and client needs in ambiguous situations
- Mentoring junior team members to uphold professional standards
Travel Requirements
0%Job Posting End Date
