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Los Angeles, California, United States
Onsite
Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Analyzes service failures across multiple departments and actions or escalates findings to ensure their timely resolution and preventative measures are being taken (i.e. billing discrepancies, claims, delays…etc)
• Assigns tasks as required to internal departments based on the nature of the request
• Confirms shipment-level profitability and escalates any loss-making or low margin shipments to supervisor
• Controls commercial documentation required for export or import declaration and other regulatory agencies or requirements (AES, DPS, Hazmat, AMS)
• Prepares house airway bill pouch and labels
• Processes external billing based on quotations, established contract rates and standard tariffs and verifies if additional charges were incurred such as trucker waiting time
• Responsible for the export compliance including Denied Party Screening and AES filing
• Initiates the shipment processing and confirms the destination leg routing and tracking events
• Ensures that customers are properly setup in company CRM system (i.e. POA, credit application, customer billing profiles…etc)
• Sets up estimated cost and revenue charges based on customer quotations or established contract rates
• Sends customer pre-alerts after confirmed arrival at the final port of discharge
• Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies
• Pays terminal charges and confirms AMS information and customs clearance status
• Schedules and monitors airport transfers and request delivery to the final consignee
• Creates broker arrival notices for internal or external broker
• Completes customer and intercompany billing as well as coordinates billing discrepancies
• Archives all shipment related documents
• Contributes to implementation of department procedures to maximize productivity
• Confirms the availability and validity of customer spot or contract rates including routing and directs all rate inquiries to the pricing department when applicable
• Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility
• Identifies and communicates potential customer leads to Sales
• Performs credit check prior to arranging transportation
• Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
• Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
• High School Diploma or GED
• One to three years of previous experience in freight forwarding industry preferred
• Completion of any industry related course is an asset
KNOWLEDGE, SKILLS, & ATTRIBUTES
• Organizational skills
• Time management and prioritization
• Customer-focused
• Adaptable / flexible to high-pressured environment
• Interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient in world geography, shipping documentation, and Incoterms preferred
• Proficient written and verbal communication skills in English
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages
PHYSICAL DEMANDS
While performing the duties of this job, the employee is:
• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENT
The work environment characteristics are similar to those of an office setting with various office equipment.
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes, then click APPLY!
