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Brasil
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Junior Customer Experience Analyst – B2B Support based in Brazil.
In this role, you will help deliver an excellent customer experience by providing responsive, effective support to business customers and platform users. You will manage incoming requests through email and chat, investigating issues and guiding customers toward clear solutions. Working in a collaborative, performance-driven environment, you will contribute to service quality through careful communication and efficient problem-solving. You will also identify recurring issues, technical bugs, and opportunities to improve support processes. This is an opportunity to develop your customer experience skills while working with digital products in a growing technology environment. The position is fully remote within Brazil.
Respond to customer and user inquiries through email and chat, taking ownership of requests and working toward effective resolutions.
Deliver a high-quality support experience by prioritizing fast response times, clear communication, and accurate guidance.
Investigate customer issues, including more complex cases, using analytical thinking and attention to detail.
Work collaboratively within a high-performing support team, contributing to shared service goals and operational excellence.
Identify recurring problems, technical bugs, and potential product or process improvements.
Document and communicate findings in a structured way, escalating relevant issues and improvement opportunities to team leaders.
Requirements:
Previous experience in customer support or customer service through chat and email.
Experience handling a high volume of customer interactions, ideally using multiple systems or screens simultaneously.
Strong analytical skills and attention to detail, particularly when investigating issues and managing more complex requests.
Excellent written and verbal communication skills, with the ability to adapt to different customer profiles.
Strong organizational skills and the ability to prioritize tasks in a dynamic environment.
A collaborative and accountable approach, with a proactive, solution-oriented mindset.
Previous experience providing B2B customer support is considered an advantage.
Benefits:
Fully remote work, with the flexibility to work from anywhere within Brazil.
Work equipment provided.
Flexible benefits card covering categories such as meals, food, mobility, health, home office, culture, and education.
Health insurance with no copayment, with provider options including Unimed, SulAmérica, or Alice.
Online mental health support through therapy and coaching sessions.
Wellhub membership for fitness and wellbeing activities.
Rosetta Stone language-learning partnership.
A dedicated recharge day off.
Online medical consultations through Conexa Saúde.
Childcare allowance.
Access to learning resources through an Alura partnership.
Opportunities for professional development and career growth.
