Video Analyst & Quality Check

Accountabilities

• Review CCTV and self-checkout (SCO) surveillance footage to identify suspicious activities, missed scans, product switching, incomplete payments, and other transaction irregularities.

• Compare video footage with transaction records to verify potential retail losses and accurately classify checkout events.

• Analyze customer interactions at checkout counters and identify discrepancies between observed activities and recorded transactions.

• Conduct quality checks on reviewed transactions, validating classifications and identifying missed incidents, reporting discrepancies, and potential errors.

• Review AI-generated alerts, distinguish genuine incidents from false positives, and ensure appropriate categorization of detected events.

• Provide constructive feedback to video analysts to improve review accuracy, consistency, and overall quality standards.

• Maintain accurate daily productivity reports, quality records, transaction IDs, review outcomes, and observations using Excel sheets and internal tracking systems.

• Escalate unusual or critical incidents to supervisors while ensuring the confidentiality of surveillance footage and transaction information.

• Follow standard operating procedures (SOPs), participate in training and feedback sessions, and collaborate with team leaders and quality assurance personnel.

• Meet assigned daily productivity, classification accuracy, and quality targets while contributing to continuous process improvement.

Requirements:

• Minimum educational qualification of Higher Secondary (12th pass); a graduate degree in any discipline is preferred.

• Open to freshers and candidates with up to 2 years of professional experience. Previous experience is an advantage but not mandatory.

• Strong observation skills and exceptional attention to detail, with the ability to review video footage carefully and consistently.

• Good analytical and problem-solving abilities, particularly when identifying transaction discrepancies and suspicious activities.

• Basic computer proficiency and working knowledge of MS Excel for data entry, reporting, and tracking purposes.

• Good communication and reporting skills, with the ability to document findings clearly and accurately.

• Ability to distinguish genuine incidents from false positives and maintain high standards of classification accuracy.

• Previous exposure to CCTV monitoring, video surveillance, retail operations, transaction verification, quality assurance, or data entry is an advantage.

• Familiarity with self-checkout systems, transaction auditing, or AI-based monitoring tools is beneficial.

• Strong time-management and organizational skills, with the ability to meet daily productivity targets.

• Ability to work independently as well as collaboratively within a team.

• Responsible, disciplined, and comfortable handling repetitive video-review tasks without compromising accuracy.

• Willingness to learn new technologies, tools, and video analytics processes.

Benefits:

• Opportunity to work with advanced AI-powered retail analytics and intelligent surveillance technologies.

• Hands-on exposure to computer vision, AI-driven video monitoring, and retail intelligence solutions.

• Professional training in video analysis, transaction verification, and quality assurance processes.

• Career development opportunities toward roles such as Senior Video Analyst, Quality Analyst, Team Leader, and Operations Supervisor.

• Opportunity to develop analytical, technical, reporting, and quality management skills.

• Full-time employment in a remote working environment, with location requirements determined by operational needs.