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San Francisco, Heredia, Costa Rica
Onsite
This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
The Channel Operations Analyst is responsible for supporting daily operational activities for the Medical Products Division and the US Hospital Products Division. This position performs analysis, researches and resolves complex requests received through different sources, including emails, shared mailboxes and SharePoint. The role will work collaboratively with Sales, Contracts Management, Customer Service, Customer Master, Supply Chain, IT and other Channel Operations stakeholders.
In addition to day-to-day operational support, this role will support the migration to Model N, including system readiness, testing support, data validation, issue tracking, process transition, documentation, and post-go-live stabilization. The contractor will help ensure business continuity during the migration and stabilization period while maintaining service levels and operational accuracy.
Process monthly and daily activities according to the operational calendar to ensure compliance with established SLAs.
Support Model N migration and stabilization activities, including UAT support, data validation, defect/issue tracking, process documentation, hypercare support and post-go-live operational stabilization.
Partner with IT, Sales, Contracts Management and Channel Operations stakeholders to identify process gaps, validate system outputs and escalate risks or issues related to the Model N transition.
Utilize Model N, Excel, JDEdwards, Cognos, Outlook and SharePoint to resolve requests and operational issues.
Resolve errors related to traces, chargebacks, cross-reference errors, PCN errors and other operational exceptions.
Support and prepare weekly and/or monthly uploads.
Create, update and maintain SOPs, job aids and process documentation, including updates required due to the Model N migration.
Provide outstanding customer service to all internal and external customers.
Bachelor's degree in Business Administration or a similar field preferred.
Required hands-on experience using Model N, including the ability to navigate the system, validate data and support operational issue resolution.
2+ years of relevant experience in Commercial Operations, Finance Operations, Contract Operations, Pricing, Chargebacks, Accounts Receivable or related operational processes.
Experience supporting system migrations, UAT, hypercare, post-go-live stabilization or process transition activities is highly preferred.
Demonstrated finance, commercial operations or contract operations competencies and qualifications.
Intermediate to advanced Excel proficiency.
Experience with AS400 and ERP systems such as JDE Oracle is a plus.
Customer focus.
Collaboration and teamwork.
Strong attention to detail.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
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