Apogee Services Inc.
Position Summary
The Accounts Payable Operations Supervisor supports the day-to-day oversight of operational activities within the Accounts Payable function, including management of a third-party service provider (BPO) responsible for invoice processing, invoice exception identification and Goods Received Not Invoiced (GRNI) activities. This role serves as a key liaison between Accounts Payable, business stakeholders and the service provider to help ensure operational performance, service level commitments and internal control requirements are met.
Working closely with the Sr. AP Shared Services Manager, this position monitors operational performance, supports vendor governance activities, assists with issue resolution, prepares performance reporting and contributes to continuous improvement initiatives. Success in this role requires strong analytical skills, attention to detail and the ability to collaborate effectively across the organization.
Responsibilities
Vendor & Operational Management
- Serve as the primary day-to-day contact for the Accounts Payable managed services provider.
- Coordinate communications between internal stakeholders and vendor leadership.
- Support operational and governance meetings.
- Monitor vendor performance against established SLAs and KPIs.
- Escalate significant operational concerns to AP leadership.
AP Operations & GRNI Oversight
- Monitor operational performance, including processing volumes, productivity, backlog and cycle times.
- Support GRNI monitoring, reporting and resolution activities.
- Monitor invoice exception trends and coordinate with AP Analysts on recurring issues.
- Identify operational risks and support corrective actions.
- Support oversight of additional Accounts Payable processes and functions as assigned.
Issue Resolution & Performance Management
- Support resolution of invoice processing, GRNI and operational workflow issues.
- Coordinate with AP Analysts, business stakeholders and the service provider to address process issues.
- Escalate recurring or significant issues requiring management intervention.
- Support root-cause analysis and development of sustainable solutions.
Reporting & Close Support
- Prepare operational reporting, KPI analysis and performance summaries.
- Support vendor performance reviews and governance activities.
- Maintain AP accrual reporting and required intercompany reporting.
- Coordinate with Corporate and Segment Controllers to support month-end close and reporting requirements.
Continuous Improvement
- Support initiatives to improve AP operational performance and efficiency.
- Participate in implementation of process enhancements, automation and standardization efforts.
- Track improvement actions and monitor results.
- Recommend opportunities to improve service delivery and close-related activities.
Perform other duties as assigned.
Education & Experience
- Bachelor's degree in Accounting, Finance, Business Administration or a related field, or equivalent combination of education and experience.
- 5+ years of progressive experience in Accounts Payable, Procure-to-Pay (P2P), shared services or related operational finance functions.
- Experience supporting or overseeing outsourced operations, managed services providers or third-party service delivery relationships.
- Experience monitoring operational performance through KPIs, SLAs and reporting metrics.
- Strong understanding of Accounts Payable operations, procure-to-pay processes, three-way matching and internal controls.
- Demonstrated analytical, problem-solving and organizational skills.
- Proficiency with Microsoft Excel and reporting tools.
- Strong verbal and written communication skills with the ability to collaborate across organizational levels.
Preferred Qualifications
- Experience working with Accounts Payable outsourced service providers or BPO environments.
- Experience supporting month-end close, AP accruals or related accounting processes.
- Experience with ERP systems such as SAP, Epicor, Microsoft Dynamics or similar platforms.
- Experience supporting process improvement, automation or shared services transformation initiatives.
Salary Range
#LI-TV1
Work Environment
This position is located at our corporate headquarters in Bloomington, Minnesota. Work is “hybrid” and defined by the Sr. AP Shared Services Manager. The core working hours are from 8 am – 5 pm.
Our Benefits
We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.
Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression
Apogee and our brands are an Equal Opportunity Employer.
