Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
We have everything except you
Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands-on experience, mentorship, and the opportunity to grow in a fast-paced, customer-focused environment.
You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s
values.
As a Service Technician, you will:
- Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration).
- Recommend and order required parts for effective repairs.
- Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards.
- Maintain a clean and organized vehicle and work environment.
- Provide professional and courteous service at all customer touchpoints.
- Use service manuals and bulletins to perform accurate diagnostics.
- Communicate repair findings clearly to customers and escalate concerns as needed.
- Follow all health and safety standards and maintain equipment in safe working conditions.
- Support junior apprentices and actively engage in training opportunities.
To be successful in this role you should:
- Have an Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC.
- Have a certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable.
- Have a Valid Class 5 Driver’s License with a clean abstract.
- Have a “C” Gas Ticket issued by Technical Safety BC (required for gas appliance repair).
- Have CFC/ODS (Refrigerant Handling) Certification, from a recognized provider (e.g., HRAI or BCIT).
- Have a minimum of 3 years’ experience servicing major appliance brands.
- Have a proven mechanical aptitude and troubleshooting abilities.
- Experience with sealed system repairs (refrigeration units) is an asset.
- Have an exceptional communication, time management, and interpersonal skills.
- Be Detail-oriented with a customer-first attitude.
Why join Trail:
- Extended Health Benefits
- Merit Performance
- Generous employee discounts
- Gym membership discount
- Professional Development Programs
- Employee Recognition Program
- Company events
- Paid Volunteer
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
