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Florida, United States
Onsite
Indian River State College is seeking a dynamic and experienced Ellucian Banner Subject Matter Expert to help power the systems that support student success across our institution. This role is ideal for a strategic thinker and hands-on problem solver who understands Banner inside and out — and who is passionate about using technology to improve processes, data integrity, and the overall student experience.
As a key member of our team, you will serve as the go-to expert for Ellucian Banner, partnering with cross-functional departments to optimize system performance, enhance workflows, and ensure accurate reporting and compliance. Your expertise will directly impact how we serve students, faculty, and staff across the College.
If you are an Ellucian Banner expert who thrives in a mission-driven, people-centered environment, we invite you to bring your knowledge and leadership to The River.
Indian River State College is a leading public institution located on Florida’s Treasure Coast, serving students across multiple campuses in four counties. We are dedicated to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs.
At The River, we believe every student’s and employee’s story matters. We value the different perspectives, experiences, and talents that come together on our campuses, creating a learning environment and workplace that’s supportive, inclusive, and inspiring. With flexible options online, on campus, and hybrid, we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access, ensuring every learner has the opportunity to thrive.
Why Join the River
When you join Indian River State College, you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; it’s an opportunity to shape the future, uplift students, and be part of a mission-driven college that is changing lives every day.
What We Offer
At Indian River State College, we value the well-being and professional growth of our employees. Our comprehensive benefits package includes:
· Health & Wellness: Medical, dental, vision, flexible spending accounts, life insurance, supplemental plans, and access to our Employee Assistance Program (EAP).
· Affordable Coverage: PPO/HMO options starting at just $50/month for individual coverage and $180/month for family coverage.
· Retirement Security: Participation in the Florida Retirement System (FRS), plus tax-deferred annuities and Roth 403(b) options.
· Time for You: Generous paid vacation, personal, and sick leave to support work-life balance.
· Perks & Discounts: Reduced rates on services and tickets to local attractions.
· Growth & Development: Professional development programs, leadership training, and opportunities to advance your career.
JOB SUMMARY:
Under general guidelines, this position supports Indian River State College’s. student information systems ERP. Key responsibilities focus on partnering with functional users such as Registrar, Admissions, Financial Aid, and Academic Advising to improve processes, troubleshoot and resolve issues, and maximize the capabilities of Student system modules.
SPECIFIC DUTIES AND RESPONSIBILITIES:
• Serve as the primary liaison between Information Technology and functional departments, ensuring effective communication and translating user-reported issues into actionable technical solutions or configuration updates.
• Work closely with admissions, Registrar, Financial Aid, and Academic advising to understand operational needs and align system functionality with institutional objectives.
• Evaluate current workflows and recommend process improvements that optimize system capabilities and enhance ERP efficiency.
• Support testing and validation of new features, upgrades, and patches, while monitoring data integrity and assisting with audits or cleanup activities.
• Develop and maintain user guides, documentation and training materials; conduct workshops to promote system proficiency for staff.,(i.e. creation of Banner forms, rules, functionality and validation tables to meet institutional needs) )
• Completes other related duties and responsibilities as assigned
QUALIFICATIONS, KNOWLEDGE, AND SKILL REQUIREMENTS:
• Bachelor’s degree in Information Systems, Business, or related field.
• Minimum three (3) years of experience with ERP (i.e., Ellucian Banner Student module) in a functional or analyst role.
• Strong understanding of student lifecycle processes in higher education.
• Familiarity with Banner forms (e.g., SFAREGS, SGASTDN, SHRDGMR) and related tables.
• Familiarity with Florida State Reporting requirements (FASTER, Florida Shines, Florida Reporting)
• Excellent communication and documentation skills.
• Ability to manage multiple priorities and communicate effectively with non-technical users.
• Preferred: Experience with SQL for data validation or reporting and knowledge of DegreeWorks, Argos, or other Ellucian-integrated tools.
PHYSICAL DEMANDS:
This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally more than twenty-five (25) pounds. It also requires manual dexterity to operate standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.
ADDITIONAL EXPECTATIONS:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an “at-will” basis. Travel to each of the assessments on a monthly basis or as needed.
This description is intended to indicate typical kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time without notice.