Work Shift
Day
Scheduled Weekly Hours
40
Summary
This position supports Mercy's philosophy of patient centered care by providing resources to optimize the technological systems used to care for our patients and for the staff supporting that care. The Application Developer is responsible for identifying, planning, implementing and supporting information system solutions to its customers which may include patients, management, administration, physicians and other business partners. Each analyst in the departmental team specializes in a number of hospital information system modules, but works within the team as a whole in support of all customers.
Job Description
Job Duties
- Identifies, plans, implements and supports information system solutions.
- Supports and resolves incidents with assigned applications and works with advanced vendor support teams to resolve complex application issues adhering to defined change management process.
- Maintains, prioritizes, communicates status, and completes customer requests. Ensures monitoring, maintenance, and follows the defined change management processes.
- Documents business requirements, application functional specifications and maps business requirements to technical specifications to ensure all requirements are being met.
- Writes test scripts and coordinates/conducts software testing, recommends and implements process improvements.
- Documents data elements, data movement, interfacing applications and shared data elements. Develops process controls, implements security processes for supported applications. Documents the application recovery requirements and tests on an iterative basis to recommend and implement process improvements.
- Successfully leads projects of all sizes including both IS and operations staff on a consistent basis.
- Demonstrated business analysis support to define, build and test application level custom reporting.
- Demonstrated ability to perform application build and configure all components of the analyst’s certified or proficient applications.
- Installs and configures software components to manage software licensing of support applications.
- Applies concepts of database connectivity for design or architectural efforts.
- Reviews security user and admin accounts and reports completion status to necessary parties.
- Demonstrates the ability to make both business process and system recommendations based on business problems and organizational requirements.
- Demonstrates an understanding of all integrated applications’ workflows including registration and scheduling impacts, patient movement, documentation, and charging/billing.
- Applies broad knowledge of concepts and principles of complex software with technical expertise.
- Leads efforts to implement complex software residing on multiple infrastructure platforms.
- Performs difficult assignments requiring a great deal of originality and problem solving. Oversees analysis of new software/tools and creates management recommendations. Provides management guidance on technical directions. Demonstrates the ability to provide guidance to other analysts/developers on complex issues. Has latitude for many decisions, or changes to procedures; provides updates to manager.
- Leads implementation of new optimization projects for multiple departments. Demonstrates leadership of initiatives across multiple applications to ensure the solution is properly implemented across multiple applications and departments.
- Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Knowledge, Skills & Abilities
- Excellent verbal and written communications skills.
- Strong technical management and technical problem resolution skills.
- Knowledge and skills in project management methods with an ability to demonstrate methods when needed to lead projects.
- Respect for privileged information.
- Adaptability in working with professional and non-professional staff in a team-oriented environment.
- Outstanding critical thinking and problem solving skills while demonstrating a high degree of objectivity, diplomacy and tact.
- Ability to manage interpersonal relations.
- Some knowledge of health care trends, policy, regulatory and compliance issues.
- The ability to work productively in a fast paced, rapidly changing environment.
Professional Experience
- 5+ years of technical software support for clinical or business applications, or equivalent clinical or operational experience is required.
- Experience with Epic and health care organization information services processes is preferred.
- Knowledge of hospital billing preferred.
Education Requirements
- Bachelor's degree or equivalent clinical or operational work experience required.
Licensure/Certification/Registration
- Epic certification in Resolute Hospital Billing preferred.
- The Department requires core Epic certification and one (1) additional certification or proficiency upon hire or transfer and that those certifications/proficiencies be maintained for the duration of their employment.
Physical Requirements
Sedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently
Pay Rate Type
Salary
Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.
Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.
