Onsite
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
This position will be responsible for the efficient handling of technical queries for Copeland Oil Free Centrifugal Compressor and Solutions, from customers, field personnel and internal colleagues. Conducting oil free centrifugal compressor selections, support system designs, focusing on technical proposals, customer communication, and cross-functional collaboration to ensure solutions meet customer requirements will be a key part of the job. Providing training on application, installation, new products, and business development inspired by customer needs, pain points thru daily interaction with customers & market will be another key part of the job.
Responsibilities:
• Acquire and maintain proficiency in all Copeland Oil Free Centrifugal compressor products, solutions and services, particularly system design and operation.
• Provide application support to all OEMs, wholesalers and end users
• Provide technical support to customers, and respond to telephone and e-mail technical inquiries in a prompt, professional, and courteous manner.
• Visit sites as required to review systems and diagnose problems.
• Organize training material and conduct technical seminars on product application and installation in conjunction with local team and overseas visitors.
• Ensure that customers are aware of key points in all new applications. Verify that key points are understood and observed – prevent mis-applications.
• Analyse and study product and system performance data; suggest improvements that may lead to lower costs or a better performing system.
• Support field personnel and customers’ R&D projects (new product development, field studies)
• Provide a tangible application and commissioning supports, state-of-the-art solutions to the customers using Copeland Oil Free Centrifugal compressor and integration solution products, including but not limited to controllers, inverter and line components
• Perform related duties as assigned by the Supervisor, including but not limited to cross countries support of Copeland Oil Free Centrifugal compressor applications.
• Providing technical support for new business opportunity inspired from daily, various technical interaction with customers and potential customers.
• Lead new business development activities in adjacent business areas and/or any new business portfolio company to add for future business growth
• Coming up with technical solution to address customers’ pain points & needs in short & mid-term and connecting them to NPD funnel and/or providing solution & system integration support collaborating with in-region vertical marketing, business leaders, country sales team and R&D team
• Actively join project sales activities with country sales team not only for technical support but also to provide value added sales approach to improve project lead quality
• Perform simple research job thru own experience, technical literatures survey or HVAC/R show participation as assigned by the supervisor
• Work on Safety (KC) Certification (as needed)
Requirements:
• University degree in Refrigeration/HVAC/electronic control systems or equivalent in Engineering, plus five (5) years oil free centrifugal compressor and air-conditioning industry experience
• Excellent hands-on technical knowledge of oil free centrifugal compressors including control algorithm, system design, electrical systems including inverter driver, controllers and trouble shooting
• A strong technical background, excellent communication skills, and a customer-focused approach are essential for this role.
• Good written and oral English and Korean Language skills
• Solid computer skills including MS Office, Internet software, E-mail, Windows
• Excellent spreadsheet knowledge required
• Excellent planning, organizing and prioritizing skills
• Attention to detail and an eye for errors
• Able to communicate with all levels within the organization
• Able to learn and work independently, whilst still working as an integral part of the team
• Mandarin language skills is an added advantage
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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