The Application Integration Specialist manages desktop and web-based software solutions typically sourced from third-party vendors. With a strong emphasis on security, they will ensure seamless integrations and effective automation. Will need experience with Application Programming Interfaces (APIs), Artificial Intelligence (AI), and automation and bots. They will work directly with internal department stakeholders to provide application design, analysis, implementation, configuration, administration, and troubleshooting for integration and automation. As one of the primary internal technical points of contact, they will provide support services, liaise with vendor technical support, and contribute to business intelligence and data analytics projects as needed. This position is responsible for maintaining accurate technical documentation and regularly managing application integration upgrades, including testing, scheduling, and implementation.
Success Factors
Responsibilities
Design, develop, and maintain secure application integrations that support our company's business operations
Collaborate with cross-functional teams to define, design, and implement new features
Write clean, efficient, and maintainable code
Ensure the performance, quality, and responsiveness of applications
Identify and resolve application security vulnerabilities
Conduct regular security assessments and audits to ensure compliance with industry standards and best practices
Stay up-to-date with emerging trends and technologies in application development, security, AI, and bots
Participate in code reviews to maintain code quality and ensure adherence to coding standards
Provide technical support and troubleshooting for our application integrations
Manage processes to upgrade and maintain assigned systems. Work with vendors to resolve issues that cannot be readily addressed using in-house resources.
Draft and submit technical specifications and diagrams that document existing systems or outline the build of prospective systems.
Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans.
Resolve end-user issues as escalated by the Service Desk, including working with software vendors’ technical support to resolve complex problems.
Support business intelligence and data analytics projects by enabling secure, streamlined, and reliable data integrations that facilitate accurate reporting and analysis.
Develop and maintain application documentation, including, but not limited to, Configuration Guides, Application Design Guides, and Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
Perform other duties or special projects as required.
People Management/Relationships
Take initiative to be a team player (seeks out opportunities to help others)
Treat everyone with respect
Develop loyalty and trust with team
Successfully adapt to different personalities and working styles
Proactively and effectively communicate information regarding status issues to team members
Hold self accountable for assigned work; seek continuous feedback to learn and develop in role; open to new ideas and suggestions
Required Skills
Excellent organization skills and strong attention to detail
Multitasker with the ability to prioritize work accordingly
Excellent verbal and written communication skills with strong client service focus
Strong analytical and interpersonal skills
Ability to work autonomously under the pressure of tight deadlines and multiple priorities
Customer-service driven
Education, Experience and Certifications
Bachelor’s degree in Computer Science, Management Information Systems or equivalent experience
3+ years’ experience as an application integrator
Strong knowledge of cybersecurity principles and best practices.
Previous experience in software evaluation, implementation, integration, testing and deployment
Previous experience breaking down business processes into technology requirements
Preferred:
Experience with IT tasks and report automation using tools such as PowerShell scripts and Power Automate
Experience supporting API development tools and products
Proficiency in tools commonly used in AI and bot development.
Experience with Private AI
Azure Open.Ai
Experience with cloud (SaaS) services
Ability to write complex SQL statements
Experience in the development and use of business intelligence solutions such as Power BI
Proficiency in coding in a variety of programming languages, including Python
Smartsheet experience is a plus
Essential Functions
Must be able to remain in a stationary position as needed
The person in this position needs to occasionally move about inside the office and at client offices to access file cabinets, office machinery etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
Ability to communicate in a professional manner and exchange information with internal and external actors as needed
Ability to lift/carry up to 20 pounds
Ability to work outside of normal business hours and weekends as needed
Ability to travel to local and non-local clients as needed, and overnight travel may be required
This job description is subject to change at any time, and the employee will be given additional responsibilities as assigned.
