This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Application Support Analyst based in United States.
This role provides critical technical support for proprietary and custom applications used across business and operational teams.
You’ll investigate production incidents, troubleshoot complex application issues, and implement effective fixes or workarounds.
The position combines application support with data extraction, reporting, and analytical responsibilities based on business needs.
You’ll work across databases, middleware, web servers, operating systems, and Java-based applications to identify root causes.
The role also contributes to system reliability by monitoring production performance, supporting upgrades, and managing incidents through resolution.
As a senior member of the team, you’ll share technical knowledge, mentor junior colleagues, and help strengthen production processes.
The position includes participation in a rotating 24/7 on-call schedule, including occasional evenings and weekends.
Accountabilities:
- Provide technical application support for production applications, systems, and business teams, investigating incidents, interruptions, and software defects and implementing appropriate fixes or workarounds.
- Provide two-tier support to end users, troubleshoot production issues, identify root causes, and ensure applications remain available and productive.
- Develop data extractions, reports, and analyses based on client or business requirements using databases, report-writing tools, data marts, or specialized applications.
- Monitor and track production issues, maintain appropriate documentation, and provide regular reporting on application uptime, performance, and operational efficiency.
- Maintain scheduled jobs and troubleshoot associated processes, resolving failures and other production issues efficiently.
- Support application maintenance, upgrades, and other production events, helping ensure smooth transitions and minimal disruption.
- Monitor performance metrics across production systems, investigate technical issues, and recommend sustainable solutions.
- Maintain documentation for production applications, respond to support requests, and contribute to ongoing application maintenance and improvement.
- Participate in incident, change, and problem management activities, including major incident response when required.
- Provide training and technical guidance to new employees and mentor junior members of the support team.
- Participate in operational meetings and help develop strategies for maintaining reliable, efficient production applications.
- Participate in a rotating 24/7 on-call schedule, providing off-hours and weekend support when assigned.
Requirements:
- Bachelor’s degree and 8+ years of related professional experience in application support, production support, or a comparable technical environment.
- Strong experience providing two-tier application support and resolving issues in production environments.
- Proven ability to troubleshoot complex, multi-module custom applications and perform structured root-cause analysis.
- Strong understanding of database principles with extensive hands-on SQL experience.
- Working knowledge of UNIX and networking, along with experience supporting Java-based applications.
- Familiarity with operating systems, middleware, databases, and web servers and how these components interact within production environments.
- Experience with incident, change, and problem management processes, ideally within an ITIL-oriented environment.
- Experience using IT service management and ticketing platforms such as ServiceNow, Remedy, or similar tools.
- Ability to monitor application performance, identify technical issues, evaluate business impact, and recommend practical solutions.
- Strong communication and documentation skills, with the ability to explain technical issues clearly to end users and colleagues.
- Demonstrated ability to train and mentor others while serving as a subject matter resource for production processes.
- Experience with command center operations or major incident management is desirable.
- ITIL Foundation certification is preferred.
- Willingness and ability to participate in a rotating 24/7 on-call schedule, including evenings and weekends when required.
Benefits:
- Senior-level ownership of complex production applications and business-critical systems.
- Opportunity to work across application support, databases, reporting, infrastructure, and operational processes.
- Exposure to complex multi-module custom applications and enterprise production environments.
- Opportunities to mentor junior team members and develop subject matter expertise.
- Experience with incident, change, problem, and major incident management processes.
- The source posting does not specify a salary range, healthcare package, paid leave, retirement benefits, or additional formal perks.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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