At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.
Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.
We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.
HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.
Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.
Key Responsibilities
- Document new processes and guidelines.
- Automate daily business processes using multiple applications, such as Tidal Scheduler.
- Administer Application user accounts.
- Resolve issues and requests logged by the application users in an effective manner.
- We’re a Level 2 Support team and an Escalation point to Level 1 Service Desk Team, receiving priority incident calls, emails and messages.
- Troubleshoot bugs, identify gaps in the system for development and propose workable solutions.
- Escalate bugs, code defects, functional queries and enhancement request to the Hazeltree Vendor Support team and our internal Developers.
- Query database tables to assist in the resolution of issues and requests.
- Coordinate with Hazeltree Vendor Support team and internal DBAs to modify and execute stored procedures or database updates.
- Create, Modify and Troubleshoot Excel Maps using Excel Functions and VBA.
- Analysis infrastructure issues and requests propose solutions and collaborate with infrastructure teams.
- Incident Manager responsibilities for Application related outages.
- Develop inter-application system understanding and add value in operational or strategic team discussions.
- On-Call Weekend rotation and Holiday rotation coverage.
- Active participant in Application Support Projects and Tasks.
- Maintain and administer the Hazeltree Application suit, including modules (collateral, cash and recon), sync manager and the hub.
- On-board new clients to Hazeltree.
Note that the position requires US working hours and shifts rotation.
Requirements
- Bachelor’s Degree with a Technical focus.
- Minimum 3 years of technical support experience, with 1 year in the financial industry.
- Experience supporting or using Hazeltree 9X or above.
- Strong verbal/written communication skills, attention to detail and well organized.
- Accounting and financial product knowledge.
- Experience supporting Treasury users.
- Experience supporting back-end collateral and cash applications.
- Strong knowledge of Microsoft Excel and C-Sharp for mapping.
- Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other
- Experience working in a team setting, serving as an internal escalation point and building solutions.
- Programming Language Syntax: MS SQL, Python, C#, XML, PowerShell Scripting.
- Experience using regular expression.
- Support MS Windows Server 2019 or higher.
- Experience supporting web applications and troubleshooting within the web browser.
- Preferred Certifications: SQL, ITIL
