Want to know if this job is worth applying to?
Baton Rouge, Louisiana, United States
Onsite
TRADITIONAL ASSIGNMENTS OCCUPANCY MANAGER
Reporting to the Assistant Director for Occupancy Management, the Traditional Assignments Occupancy Manager leads a recognized operational subdivision within LSU Residential Life, serving more than 8,000 students across 25 residence halls and three single-student apartment complexes. The Occupancy Manager plans, directs, evaluates, and continuously improves housing assignments, occupancy, room changes, cancellations, rollover, space inventory, and related residential space-management operations. The position sets operating standards and service expectations, allocates staff and operational resources, and ensures that assignments are administered consistently with university policy, housing agreements, published timelines, equity expectations, financial controls, privacy requirements, and student-service standards. The Manager exercises independent judgment, resolves escalated assignment and occupancy issues, and represents Residential Life with campus partners, students, parents, and other constituents.
GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:
• Direct traditional housing assignment and occupancy operations, including annual planning, calendars, service standards, work plans, and performance measures.
• Lead and develop assigned staff; set priorities, allocate resources, and make or effectively recommend personnel actions.
• Serve as the senior business and operational owner for assigned StarRez and occupancy processes, strengthening data quality, policy compliance, student service, and continuous improvement.
OPPORTUNITIES FOR LEADERSHIP:
Lead Traditional Housing Operations at Scale
Residential Life manages a high-volume, broad portfolio of assignment and occupancy processes, from first-year, returning, and upperclass assignments to special communities, room swaps, interest lists, rollovers, and cancellations. The Traditional Assignments Occupancy Manager has the opportunity to set clear standards and monitor outcomes so that staff, timelines, and resources remain aligned with housing needs in order to best serve LSU students.
Strengthen Systems, Data, and Service
As the departmental owner and senior business lead for assigned StarRez processes, the Traditional Assignments Occupancy Manager establishes business requirements and documentation standards, monitors data integrity, and coordinates system improvements with campus partners. This also means setting the tone for how staff resolves sensitive concerns and uses operational data and feedback to reduce errors and improve communication and service with students and their families.
ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:
• An experienced assignments and occupancy professional who can plan, direct, and continuously improve complex operations.
• A thoughtful, independent decision-maker who applies sound judgment to significant operational and service matters.
• A capable staff leader who sets clear priorities, coaches and evaluates employees, addresses performance concerns, and supports staff development.
• A systems- and data-minded professional who values data governance, quality control, accurate processing, and clear documentation.
• A collaborative, student-centered partner who communicates effectively, handles sensitive concerns with care, and builds productive relationships across campus.
ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:
In LSU Student Affairs, we create conditions that matter for student success. This priority guides how we approach our work, make decisions, and serve our students, their families, and our campus community. We pursue quality in all that we do. Students and staff deserve our best, every day, in every way. We consistently search for ways to always look to make it easy for students to succeed, whether by simplifying processes or removing barriers. We are LSU-centric as we think strategically and make decisions that advance LSU’s mission, priorities, and students. We lead with curiosity, explore possibilities, and remain open to better ideas, which means we always start with maybe. Finally, we prioritize relationships.
RESPONSIBILITIES:
Traditional Assignments and Occupancy Operations (30%): Plan, organize, direct, and evaluate the traditional housing assignments and occupancy operations subdivision. Establish annual goals, assignment calendars, service standards, operating procedures, work plans, quality measures, and performance expectations. Determine priorities and resource needs for first-year, returning, and upperclass assignments, as well as special communities, room swaps, interest lists, rollovers, cancellations, and related processes. Monitor outcomes and take corrective action when goals, timelines, or standards are not met.
Supervision and Personnel Leadership (20%): Customarily and regularly direct the work of assigned part-time professional and/or student employees whose combined appointments equal at least 2.0 FTE; no individual supervisee is required to work full time. Recruit, interview, select, onboard, train, assign, schedule, coach, evaluate, and develop employees. Assist or effectively recommend hiring, promotion, advancement, discipline, termination, workload distribution, and other employment-status changes.
StarRez, Data Governance, and Quality Control (20%): Serve as the departmental owner or senior business lead for assigned StarRez, portal, application, assignment, inventory, financial-transaction, rollover, and reporting processes. Establish business requirements, approve workflow and documentation standards, prioritize system enhancements, monitor data integrity, and coordinate with Information Systems Managers, accountants, ITS, and other partners. Direct the identification, analysis, correction, documentation, and prevention of processing errors.
Policy, Compliance, and Operational Planning (15%): Administer and interpret housing assignment and occupancy policies and recommend revisions to policies, procedures, forms, and business practices to improve operational effectiveness and consistency. Establish processes to support compliance with housing agreements, published assignment criteria, privacy and FERPA requirements, financial controls, accessibility expectations, and applicable university policies and procedures. Analyze housing demand, space availability, occupancy trends, cancellations, appeals, and operational risks to inform planning and resource decisions. Prepare and present operational reports, forecasts, recommendations, and management briefings to support leadership decision-making and the effective administration of housing assignments and occupancy.
Escalated Service, Stakeholder Coordination, and Continuous Improvement (10%): Resolve complex or sensitive student and parent concerns involving assignments, housing agreements, roommate requests, room changes, cancellations, refunds, appeals, and special communities. Establish escalation standards and service expectations for the assignments team. Use data, feedback, and operational experience to improve service, reduce errors, strengthen communication, and support cross-functional initiatives such as move-in, move-out, and institutional emergency operations.
Other Responsibilities (5%): Perform other duties as assigned by the Associate Director, Director, or Executive Director of Residential Life. This includes at least 40 hours per year supporting divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, and other special projects.
MINIMUM QUALIFICATIONS:
• Bachelor’s degree from an accredited institution.
• 3 year of related experience.
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
DESIRED QUALIFICATIONS:
• Master’s degree.
• Two years of related experience.
• Experience working with housing assignments.
• Experience working with StarRez and Workday systems.
• Experience managing competing priorities.
• Strong attention to detail.
APPLICATIONS:
Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. One of the professional references needs to be your most recent supervisor. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.
SPECIAL REQUIREMENTS/EXPECTATIONS:
• Ability and willingness to work some evening and weekend hours.
• This position is not Emergency Essential. It may be asked to work during an official closure, but is otherwise not required to report to the physical campus during a closure when its absence does not present a risk to campus safety, resources, or well-being, per FASOP HR-01.
As with all LSU employees, this position has an obligation to assist students in acquiring necessary services. Students seeking assistance with emotional, behavioral, or mental-health concerns should be referred to the appropriate service within the Student Health Center. If a student appears to be a danger to themselves or others, the employee should immediately contact the Care Team, the Dean of Students, or the appropriate law-enforcement agency. Outside the rights provided under FERPA, the employee should not create an impression of client or patient confidentiality.
Skills Needed:
Adaptability, Collaboration, Communication, Leadership, Policy Development, Project Management, Resource Management, Risk Mitigation
Preferred Skills:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
