Assistant Concession & Retail Manager

Essential Job Functions

1. Responsible for all keeping all concessions, merchandise, and photo equipment in proper working order:
• Ensure that all equipment is clean, working properly, displayed and store properly.
• Verify that all music systems are working properly.
• Maintain stand equipment inventory for all locations.
• Repair and replace broken display equipment.
• Maintain equipment carnet information as required for international travel.
• Communicate any trailer repairs to Manager and show personnel.
 
2. Oversee tour’s transportation needs to ensure that all equipment is accounted for and transported:
• Responsible for coordination and communication related to transportation of inventory and equipment to ensure that it is properly moved as needed.
• Ensure that all procedures and all safety protocols are followed during the load in and load out process in and around the trailers.
• Coordinate the placement of the trailers, ice merchandisers, vehicles and any equipment needed as required by the venue staff.
• Responsible for making sure the company vehicle is clean and properly maintained.
 
3. Oversees hotel accommodations, room assignments and policy enforcement for all staff:
• Ensures compliance of all company standards, policies and procedures related to hotels.
• Assigns rooms for staff, communicates with housing/hotel staff, and distributes keys.
• Assists team members with issues related to company housing/hotel concerns, communicates concerns with Manager as needed and follows up as required.
 
4. Responsible for maintaining unit inventory, stock levels and that proper inventory documentation is completed:
• Ensure that all procedures are followed, and all documentation is completed correcting when stock is issued to locations.
• Verify that all stock handling policies and procedures are followed by staff.
• Conduct inventory audits of locations to verify inventory levels as requested or required.
• Reallocate stock as needed to reduce excess stock at locations.
 
5. Responsible for the purchasing and ordering of all local commodities needed for each venue:
• Determine products and quantities required for upcoming venues based on inventory levels and forecasted attendance.
• Verify invoices are correct, submit for payment, and provide payments when necessary.
• Place orders for products with the proper vendor or department.
• Communicate any equipment and spare parts needs to Manger/Director and place orders if required.
 
6. Responsible for ensuring that all sales locations are placed and set up properly.
• Ensure that all stands have proper electrical requirements for set up.
• Verify that all lighting and sound equipment has power and is working properly at each location.
 
7. Oversee sanitation protocols on the sales floor, trailers/containers and all department areas:
• Ensure that all locations have the proper sanitation supplies required.
• Conduct sanitation checks in areas to ensure that proper food handler guidelines are followed at all times.
• Assist with local agency and venue inspections and ensure that all requirements are met and communicated to staff.
• Make sure that locations have tools/equipment to keep trash organized and coordinate pick up procedures with venue staff.
 
8. Supervise concourse sales at all stands during performances:
• Verify that all locations are set up according to specifications and merchandising standards.
• Observe sales floor and customer traffic, ensure that all staff provide a professional, positive, 5 Star customer service experience.
• Continuously promote upbeat and positive attitude towards sales.
• Ensure all sales personnel are in the correct uniform and selling areas.
• Provide support to staff as needed.
• Provide recommendations to Manager and staff for improving sales based on observations.
• Address and resolve any customer concerns in a timely and effective manner.
 
9. Responsible for compliance with the tour’s Mitigation Guidelines:
• Coordinate with the Tour Safety Coordinator that all guidelines and protocols are met.
• Communicate with staff current policies, procedures, and venue requirements regarding mitigation efforts.
• Ensure that all mitigation policies are followed and comply with company and venue policies.
• Document how mitigation was implemented in each venue in post engagement report.
 
10. Oversee local or agency vendors to ensure a quality guest experience:
• Responsible for securing the correct number of vendors needed for each engagement based on sales and attendance forecasts.
• Observe vendors to ensure that all policies and procedures are being followed in all areas.
• Issue vendor uniforms, ensure that that are worn properly, and receive uniforms back at the end of the shift.

Job Requirements

• Associate Degree in Business or equivalent experience.
• 2+ years of retail/food management.
• Valid Driver’s license.
• Valid Passport (must be able to travel domestically and internationally).
• Familiarity with Microsoft Office software and a variety of computer programs.
• Strong interpersonal and organizational skills.
• Excellent written and oral communication skills.
• Computer skills with working knowledge of Microsoft Office.
• Multi-lingual a plus.
• The ability to sit and stand for long periods of time, climb stairs, and lift 50lbs.
• Ability to communicate on various organizational levels with strong interpersonal and organizational skills.
• Ability to work under high pressure and quick deadlines.
• Experience in food service (Food Handler or Food Manager Certification a plus)
• The ability and willingness to travel domestically and internationally 90-100% of the time.