Assistant Director of Student Success

Position Title:

Assistant Director of Student Success

Compensation:

$50,000-55,000

Department:

CSH Deans Office_F

About this opportunity:

Reporting to the Assistant Dean and Director of Student Success, the Assistant Director of Student Success is responsible for developing and implementing programs, partnerships, and resources to support students’ academic success and career readiness for our nearly 70 distinct majors in the College of Sciences and Humanities (CSH) with the goal of increasing student retention and success for our more than nearly 4,000 undergraduate majors. The Assistant Director is responsible for the daily operations of the growing CSH Success Hub that sees more than 3,000 student visits each semester.

What you'll do and what you'll bring:

Primary Responsibilities

• Interacts with and supports students at programs and events and through individual scheduled and drop-in sessions to discuss areas of concern.

• Assists in the planning and execution of targeted, innovative and evidence-based programs and services for students aimed at improving student success and retention with emphasis on academic support and career readiness.

• Supports the Assistant Dean to coordinate recruitment and orientation activities including prospective undergraduate student visits, admissions events such as Cardinal Preview Days, CSH Preview Day, Admitted Student Day, and orientation programs.

• Assists with the college’s Welcome Week activities with our academic departments in collaboration with the Associate Dean and Assistant Dean.

• Works with campus partners and stakeholders for cross-departmental student success initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation and reports.

• Partners with the Assistant Dean and CSH Dean’s Communications Team to develop annual CSH Success Hub marketing plan, promotional materials, and publications, and maintains update-to-date content on the CSH Success Hub website.

• Manages, and creates content for, the CSH Success Hub’s social media and Canvas Community platforms.

• Utilizes BSU technology platforms to document student support, track attendance at CSH Success Hub events/programs, conduct student outreach, respond to Navigate alerts, and analyze trends.

• Recruits, supervises, and evaluates the activities and performance of CSH Success Hub graduate assistant and undergraduate employees including onboarding, training, assigning and reviewing work in collaboration with the Assistant Dean.

• Facilitates the assessment and evaluation of CSH’s student retention and success initiatives.

• Assists with the preparation of post-program/event reports and the CSH Success Hub Year-in-Review report.

• Represents the college on select university committees as needed.

• Supports the mission, values, and goals of Ball State University and the College of Sciences and Humanities.

• Other duties as requested by the Assistant Dean.

Minimum Qualifications

• Bachelor’s degree in psychology, education, sociology, or related field by date of hire.

• At least 3 years of experience working in education, nonprofit, or related field.

• Experience planning small and large-scale events for a diverse population of stakeholders, such as students, faculty, families, alumni, and/or donors.

• Display independent, professional judgment and organizational skills to plan, prioritize, and manage a diverse workload with sensitivity and confidentiality while maintaining accuracy with the many details.

• Ability to gather, analyze, and interpret data as well as creatively solve problems.

• Ability to work independently as well as collaboratively within a team and assume responsibility for problem-solving.

• Strong communication, administrative, and presentation skills.

• Resounding commitment to excellence and genuine care for student success.

• Proficiency in Microsoft Office, Word, Excel, PowerPoint, and other common software packages.

Preferred Qualifications

• Master’s degree in a related field with at least 4 years of related work experience in higher education or related field.

• Knowledge of and experience with student success, admissions, advising, and/or student developmental theory.

• Supervisory experience in higher education, especially in student-facing roles.

How to apply:

For inquiries, please contact: College of Sciences and Humanities Dean's office at 765-285-1042.

Please follow upload instructions to attach all of the required supporting documents listed below: NOTE: Do not use the Autofill feature for resume:

• Cover letter
• Resume

Applications must be received by October 18th, 2026, at 12:01 AM. 

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you.  In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition.  This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.