Job Description
The Role
Department: Motor
Location: Glasgow/ Edinburgh
Role: Assistant Team Leader
Overview
Reporting to the Team Leader, the Assistant Team Leader will have day to day supervisory responsibility for a team of Case Handlers in the Volume Motor department while also retaining a caseload of litigated files. Previous experience working in a similar role is required.
The purpose of this role is to lead, motivate and develop a team of Case Handlers. The jobholder will report on team performance and provide feedback, identifying improvement areas and helping to develop a culture of continuous improvement. Working with the team's Partner/ Team Leader, they will be responsible for maintaining a profitable, smooth-running, and efficient team.
Key Responsibilities
People Management
- Develop a high-performance culture within your team through motivation, support, and performance management, in order to achieve operational objectives and improve overall employee engagement.
- Identify and put in place the appropriate solutions to aid development and drive improvements.
- Participate in the recruitment and selection process for new team members.
- Ensure the smooth induction of new starters, confirming awareness and understanding of HR, department and client specific policies, procedures, and information.
- Manage the individual performance of Casehandlers including regular progress meetings and Career Conversations.
- Act as a coach to develop the team to the highest standards.
- Identify appropriate training to support personal development through feedback, performance management and continued assessment of training needs.
- Manage your team with a focus on service delivery and excellence; resolve issues relating to workflow, resource availability, working relationships, service delivery and HR matters.
- Providing pastoral care and wellbeing support for your team.
Technical Management
- The role involves triaging and allocating cases and monitoring caseloads regularly, ensuring where possible that each Case handler has the optimum number and type of cases at all times.
- Complete client file reviews to monitor adherence to SLA's and internal performance standards, on a quarterly and ad hoc basis.
- Review provide guidance on and approve case strategies.
- Manage the team's monthly MI and billing submissions, ensuring they are accurate and on time.
- Lead and motivate your team to ensure the firm achieves compliance to client audit requirements and to ensure we are performing well compared to the rest of the client's legal panel
- Maintain a caseload of your own more complex/higher value files to the highest standards and meet or exceed your personal financial targets.
Personal Effectiveness
- Develop effective working relationships with senior management, other Motor Team Leads, the Business Services teams and all levels of staff to support the wider group. Ensure that feedback is delivered in a constructive manner and that improvement opportunities are robustly investigated and shared to ensure the most appropriate remedies and improvements are implemented.
- Fully engage with team project work and initiatives to assist in the delivery of continuous improvement to the Volume Motor department, to include but not limited to, recommending improvement plans, designing, and delivering training and tracking the effectiveness of improvements.
- Ensure you have up to date knowledge of and share business communications effectively with your team through chairing regular team meetings or briefing sessions.
- Keep abreast of issues, anticipate changes in demand/regulatory changes and effect timely interventions to address the changes, working with senior management to introduce these into the department.
- Identify your teams, as well as your own, training needs and development areas and facilitate the required training for your team where appropriate.
Quality of Service
- Drive the delivery of exceptional client service, quality and consistency across team members and ensure processes are developed positively, with best practice shared across the department and other department colleagues.
- Ensure full compliance by the team of our policies and procedures (e.g. Compliance, ISO, Finance), engaging with central teams where appropriate.
- Actively support and be a champion for department/firm initiatives, engaging with central teams where appropriate and driving implementation of changes.
- Participate in department projects, adopting common project methodologies from initiation to completion and ensuring business requirements, objectives and anticipated benefits are understood and achieved.
- Any other duties as required, commensurate with the level of the post
Client and Business
- Take part in a range of promotional activities including internal and external seminars, case clinics, adhoc advice requests from clients etc
- Use an understanding of a client's commercial issues to identify areas where the firm can help
- Initiate ideas for presentations/articles to clients and implements them with business development
Technical Excellence
- Litigation experience in RTA, preferably with some supervision/mentoring experience
- Strong liability experience, ability to make a decision early on with regard for economics and treating customer fairly
- Experience of dealing with strict SLAs and quality assurance requirements
- Detailed knowledge of fast track, small claims track, stage 3 and portal stayed claims
- Costs knowledge and experience
- Strong organisation skills and ability to multitask
- Ability to respond effectively to client's demands on performance and MI
- Experience of MS Office, Case management systems, 3E (preferable)
The Firm
When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.
Our Commitment
Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.
A Note on Privacy
Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.
This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.
