Want to know if this job is worth applying to?
Bloomington, Minnesota, United States
Onsite
BASIC FUNCTION AND PURPOSE OF POSITION:
As an Assistant Registrar, you will be a key member of the Registrar’s Office, responsible for overseeing day-to-day operations and ensuring accurate, timely handling of student records and inquiries. In this role, you will work closely with the Registrar and other departments to ensure seamless communication and efficient processing of registration, academic records, and graduation-related tasks. Your role will also involve investigating and resolving escalated issues, monitoring policy adherence, and providing excellent customer service to students, faculty, and staff. This position requires strong attention to detail, initiative, and collaboration to support student success and institutional goals.
KEY RESPONSIBILITIES:
Data Integrity and Management:
• Maintain accurate student records, including registrations, program changes, and Credit for Prior Learning (CPL) credit.
• Conduct graduation audits, process course substitutions, and manage academic standing processes.
• Maintains and updates student records including adds, drops and withdrawals; processes grade changes
• Oversee the scanning and indexing of vital documents and ensure accurate transcript printing and distribution.
• Ensure compliance with FERPA and other regulations while safeguarding student data across multiple systems.
Support and Customer Service:
• Provides excellent customer service and a full range of support services to current and former students, as well as the general public, faculty, and staff, by responding to inquiries and requests for information and assistance related to student records in a timely and empathetic manner.
• Investigate and resolve escalated tickets regarding student records from the help desk and institutional website.
• Serve as liaison to K14 personnel with respect to student records. • In the absence of the Registrar, make critical decisions and take authorized actions to resolve urgent matters.
• Maintain high customer service standards, fostering positive interactions with students, faculty, and staff.
Institutional Policy Support:
• Provide guidance and training on institutional policies related to student enrollment, course management, grades, and graduation.
• Ensure that academic and operational processes comply with institutional, state, and federal regulations.
• Monitor enrollment data and collaborate with other departments to maintain consistency and policy adherence.
• Communicate policy updates and assist in interpreting complex guidelines for faculty, staff, and students.
Degree Completion:
• Assist with reviewing graduation applications and conducting degree audits to ensure students meet graduation requirements.
• Communicate with students, faculty, and staff regarding degree completion status and outstanding requirements.
• Help coordinate graduation ceremonies, manage student lists, and verify completion statuses.
• Contribute to the institution’s graduation metrics by ensuring timely and accurate completion processes.
The above list of duties is not exhaustive. Other tasks logically associated with the position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA)
Minimum Qualifications:
• Bachelor’s degree.
• Minimum of two years of experience in student services, academic records, or related fields within higher education.
• Strong organizational and communication skills, with the ability to manage multiple tasks and prioritize effectively.
• Experience with student information systems and proficiency in data management.
• Demonstrated ability to provide excellent customer service and solve complex issues empathetically and professionally.
Preferred Qualifications:
• Experience in a Registrar’s Office or similar setting.
• Familiarity with enrollment management processes and graduation audits.
• Knowledge of FERPA and other relevant higher education regulations.
Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
Health & Wellness
Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Educational Benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Work‑Life Balance
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services
Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.