Assistant Store Director, Madison Ave.

ABOUT KHAITE

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease. 

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.

 

ABOUT THE OPPORTUNITY

We are looking for an Assistant Store Director to join our Madison Ave store team.

The Assistant Store Director plays a key leadership role within our Madison Ave. location. They will act as the “right-hand” of the Store Director and will function as the leader of the store when the Store Director is not present.

The Assistant Store Director will act as a business analyst, constantly monitoring the store sales performance to support the Store Director in driving the business, and a business facilitator, ensuring the highest level of operational efficiency. In partnership with the Store Director he/she will ensure the client experience comes first and that every process is built or executed with client service in mind. He/she guarantees the right omnichannel strategy deployment in store, accompanying the change management needed at store and staff level. He/she guarantees all processes implementation and compliance with legal, regulatory and internal requirements.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Organization:

• Support a clear and effective store organization (by support functions and product categories)
• Support effective methods of communication on all organizational changes within the store

Recruitment and Induction:

• Actively participate in the recruiting process of staff with Human Resources and Store Director.
• Build along with the Store Director an effective induction training for new staff members with a systematic induction and organize follow-up with knowledge reviews

Staff Development and Retention:

• Play a key role in team motivation by establishing a real team spirit and teamwork environment
• Prepare all monthly review of staff on One-to-One basis
• Support the evaluation individual staff performance through the annual and mid-annual review process
• Implement retention of staff by identifying and developing growth potential of individual staff members
• Customer Service:
• Assist sales associates with various customer service issues
• Coach and develop the team to maintain the highest degree of customer service

Operations:

• Optimize Shopify and its inventory management functions
• Support all analysis and work with Merchandising Team for OTB and all product responsibilities
• Provide weekly and monthly qualitative and quantitative business reports
• Maintain positive relationship with members of corporate office and other stores
• Support the store director in achieving Profit and Loss goals for the store, with particular attention given to controllable expenses and sales plan
• Maintain stock levels and merchandise assortment. Once financial goals are agreed upon with the general manager, each store manager must maintain proper SKU levels, dollar levels and model stocks using the current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well
• Ensure Cycle/Physical inventory requirements are be met weekly, monthly and annually

Store Appearance:

• Adhere to Grooming and Styling standards, lead by example and enforce the standards within the entire team
• Monitor the general appearance of the store: cleanliness, store maintenance, organization of sales area and back-of-house

Administration:

• Ensure that key documents are kept in store in order of compliance
• Create staff work schedules and ensure appropriate store coverage
• Manage planning of paid holidays, absences and report accordingly

Sales:

• Continuously motivate sales staff and ensure principles of KHAITE customer service are followed
• Support in driving sales to meet or exceed sales budgets
• Identify opportunities to and assist sales associates in fortifying client relationships through clienteling
• Follow on a day-to-day basis the sales performance of the store
• Aid in building the set individual monthly objectives for each member of the team
• Follow up on the sales performance of the sales associates daily, weekly, monthly annually

Product Category Management:

• Understand and explain store performance by category during all executive walk throughs
• Keep all product support tools well organized and ensure all team members have access to the information

Store Visuals:

• Maintain merchandising standards in partnership with the Visual Merchandiser

Human Resources:

• Supervise store personnel and enforce company policies
• Ensure timely submission of timesheets utilizing Kronos, verification of employee hours, etc.
• Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with the Store Director & HR when needed
• Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the New York office
• Coach and develop employees in all areas of performance

 

SKILLS & REQUIREMENTS

Interpersonal Skills:

• Action oriented; drive for results
• Able to motivate others and build effective teams
• Service orientation and customer focus
• Social perceptiveness
• Able to mediate and negotiate to resolve conflict
• Problem-solver
• Strong oral and written communication skills

Education/Experience:

• 10+ years of retail experience with a concentration in retail operations, preferably within a luxury environment
• College degree or equivalent preferred
• Able to successfully manage people and process, driving change within a dynamic environment
• Previous experience within an omnichannel environment
• Computer literacy - Proficient in all Microsoft office programs with particular strength in Excel
• Strong analytical skills
• Superior attention to detail
• Excellent verbal and written communication skills
• Foreign Languages a plus

Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

 

OUR VALUES

• Creativity ~ We are always imagining, never imitating.
• Integrity ~ We do the right thing.
• Kindness ~ We value people and their ideas, so we act and speak with compassion.
• Agility ~ We move with intention, flexibility, and speed to stay ahead.
• Tenacity ~ We are insatiable. Our drive is relentless.

 

WE OFFER

The salary range is $115,000-125,000. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.

 

KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.