Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.
Position Overview
The Assistant Manager contributes to the financial growth of the company by ensuring customer service exceeds beyond expectations, operational integrity in how we operate, and development and promotability of our human resources. He or she will be responsible for support the goals of the company and individual store. The Assistant Manager can also have specialty within the store, including merchandising, inventory, or project related.
Essential Duties & Responsibilities
- Clienteling
- Create and foster a database of Club Monaco customers
- Implement a Personal Shopper Program
- Provide unsurpassed customer service at all times
- Implement a monthly outreach program to update client base as new product reaches the store
- Brainstorm ideas for in store events
- Partner with store management team and district manager to execute store events
- Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.
- Implement a system to track monthly sales, number of inquiries, type of inquires, etc.
- Lead Product Knowledge sessions for store staff
- Communicate product and customer feedback to managers Will also assist the SM or GM with the following areas: Operational Duties
- Responsible for opening and closing the store on designated shifts
- Ensure monitoring and execution of daily payroll goals
- Assume Store Manager responsibilities in his or her absence
- Organize schedules for Managers-in-Training, and Stylists Financial
- To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results
- Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
- Entrepreneurial innovation to utilize all tools / support available and within framework of business to develop creative approaches to driving the business results
- Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor
- Ensures store actions optimize sales, merchandise investment, wage investment and minimize stock shortage
- Ensures disciplined control of all store expenses
- Leads the store’s business planning process Human Resources
- To contribute to long term growth through minimum turnover, recruiting high level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goals
- Encourages empowerment, reinforces ownership and leads a positive work environment
- Ensures management and service associates clearly understand and meet job expectations
- Selects, trains and motivates management and associates to meet their responsibility of a full and functional team
- Schedules and facilitates training sessions where needed to develop individual and overall team skills and abilities
- Models and coaches selling service as well as other skills
- Provides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements
- Inventory Management and Marketing
- To contribute to Company growth through marketing and inventory management and the achievement of appropriate gross margin return on investments
- Maximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the business
- Assesses and reacts to opportunities provided by competition
- Ensures operational integrity in routines and practices in how the store works
- Trains managers and service associates in inventory management and supervises physical inventory count
- Trains / coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standards Visual Presentation/Store Maintenance
- To ensure the Brand Integrity of the company is reflected to customer
- Trains and supports management and service associates in the planning and supervision of store flips and regular merchandising needs
- Ensures store works to merchandising/flip calendars
- Ensures store meets visual merchandising and maintenance standards Policy & Procedures
- To contribute to the success of the Company’s growth and securing of our assets through implementation of effective Loss Prevention methods and policies and procedures
- Monitors the application of policies and procedures
- Models accurate and appropriate knowledge and use of policies and procedures
- Regular follow up and partnership with LP responsible on audit standards / results / training and actions needed to meet loss prevention standards in conjunction with maintaining service level
- Reviews and audits all payroll procedures to ensure accurate reporting at store level and reports back to have any corrections made Leadership Attributes
- To contribute to the building of a customer service driven Company through leadership skills and personal attributes
- Store Opening/Closing
- Responsible for all opening and closing procedures of the store on all designated shifts as per the store hours of operations. Note: If one cannot open or close store they are responsible for finding replacement staff and must immediately inform DM/RM.
Experience, Skills, and Knowledge
- ASC requires a minimum of 5 years retail management experience
- Computer proficiency with MS Office; Outlook, Excel, Word
- Excellent interpersonal skills supporting a team environment
- Excellent English communication - verbal and written
- Excellent time management/project skills
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- Ability to recognize and react to changing work demands
- Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
- Goal oriented: ability to stay focused on creating winning results
- Dedicated to high levels of Customer Service and Sales Productivity
- Transferability an asset and increases future opportunity on promotability
- Areas indicating leadership skills such as volunteer work
- Must be able to work shift standing and walking and be able to lift approx 20 lbs.
- Required to travel remote areas for business meetings
- Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions
- Translate company directives into compelling, on-brand in-store experiences, window displays, and seasonal layout changes
- Brand Standards: Ensure consistency across the floor by monitoring lighting, signage, styling, and accessory placement
- Analyze customer traffic and product engagement to adjust displays and improve the shopping journey
- Train and mentor associates on visual standards, product knowledge, and customer service techniques.
- Assist with receiving stock, organizing stockrooms, and maintaining accurate inventory counts.
- Strong spatial awareness, visual design instincts, and the ability to multitask effectively in a fast-paced setting.
- The job often involves standing, walking for long periods, and physically lifting or moving fixtures and inventory
