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Brasil
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Assistente Relacionamento | Exclusiva para PcD based in Brazil.
This role offers an opportunity to support users, suppliers, and clients while helping create a smooth and positive service experience. You will act as an important connection between customers, internal systems, and operational processes, providing guidance and resolving day-to-day requests. The position combines customer service, document analysis, administrative activities, and digital platform management. You will also help identify recurring issues and contribute ideas that improve processes and reduce unnecessary requests. The environment values empathy, initiative, organization, adaptability, and continuous improvement. It is a fully remote opportunity with structured working hours and opportunities for professional development.
Provide customer service and support to users, suppliers, and clients by answering questions and assisting with supplier registration processes.
Review and re-review Occupational Health and Safety documentation, ensuring that submitted documents meet the applicable requirements and are properly handled.
Register, monitor, and resolve service requests and occurrences efficiently by following established procedures and using internal systems.
Provide consultative support to suppliers by explaining outstanding requirements, pending documentation, and the steps needed to regularize their registration.
Use digital systems and platforms to organize, track, and manage daily activities and service requests.
Analyze the main reasons for contacts and recurring requests from users, suppliers, and clients, identifying opportunities to improve processes, increase operational efficiency, and enhance the customer experience.
Collaborate with the wider team on continuous process improvements and initiatives focused on delivering a high standard of customer service.
Be currently pursuing a technical or higher education program in Administration, Occupational Health and Safety, Business Processes, Human Resources, or a related field.
Have basic to intermediate Excel knowledge and be comfortable working with digital systems and online platforms.
Be available to work from 8:00 a.m. to 6:00 p.m. Monday through Thursday and from 8:00 a.m. to 5:00 p.m. on Fridays.
Demonstrate an interest in customer service and relationship management, with a genuine focus on providing helpful and positive support.
Be organized and capable of managing multiple requests and priorities simultaneously.
Communicate clearly and empathetically, with the ability to listen carefully and provide objective, respectful guidance.
Demonstrate strong interpersonal skills and the ability to build positive relationships with customers, suppliers, and colleagues.
Show initiative, ownership, flexibility, and adaptability when dealing with changing priorities and new situations.
Maintain a customer-focused mindset and consistently look for ways to improve the service experience.
Previous experience with voice or chat-based customer service, support operations, SAC, or call center environments is an advantage.
Experience with document analysis, administrative processes, CRM tools, or customer service platforms is a plus.
Curiosity about continuous improvement and process optimization is valued.
100% remote work from Monday to Friday.
Food and meal benefits through a flexible benefits card.
Health insurance with coverage that can be extended to eligible dependents.
Dental insurance.
Life insurance.
Access to fitness, mindfulness, therapy, nutrition, and sleep-related benefits through TotalPass.
Access to online psychotherapy and mental health support.
Birthday day off.
Mobility assistance for transportation when office attendance is required.
Home-office allowance to support remote work expenses.
Professional development and training programs.
Career development opportunities focused on recognizing employee initiative and results.
Access to a collaborative office environment when needed, including on-site amenities.
Opportunity to work in an inclusive environment with a role specifically dedicated to people with disabilities (PcD).
Opportunities to contribute to process improvement, customer experience, and operational efficiency.