Associate Account Servicing Director

Responsibilities:

• Act as the lead point of contact for key clients after the sale, building long-term relationships and developing strategies to grow existing accounts.
• Lead and develop the Account Services team of Senior Account Managers and Account Managers, setting service standards and overseeing key accounts.
• Oversee campaign delivery from RFP to wrap, working with Sales, Creative and Production to deliver on scope, timelines and KPIs.
• Partner with Ad Ops on campaign setup, pacing, delivery reporting and reconciliation, ensuring delivery information is accurate and available for client reporting and billing.
• Present to and influence clients and internal stakeholders, reporting account performance and team results to leadership.
• Manage team resources so the department runs efficiently and profitably.
 
Commercial Operations & Finance Coordination:
• Own the post-sale financial workflow for NA campaigns: IO reconciliation, billing schedules and invoice accuracy, working with Finance in HQ.
• Ensure signed agreements, IOs, POs, client billing details and payment terms are complete and accurately recorded before invoice requests are submitted.
• Keep campaign records clean in Flux (line items, actuals, cost sheets) so billing closes on time each month; support month-end reconciliation with delivery confirmations and explanations of billing changes or unbilled work.
• Track accounts receivable with Finance, follow up overdue invoices with clients and agencies, and escalate disputes and collection risks early.
• Resolve billing discrepancies and client invoice queries, working with Sales, Production, Ad Ops and Finance.
• Act as the main NA contact for Finance and Legal on contract terms, PO requirements, vendor setup and payment questions.
• Maintain clear records and handovers across the team, improving workflows to reduce missing documentation, billing delays and manual rework.

Requirements:

• 4+ years of Account Direction experience at a media company, publisher or creative agency, including team management: hiring, managing freelancers, and motivating and supervising staff.
• Prior experience working within a Media Sales team, managing key accounts, with a demonstrable network of contacts within the industry.
• Experience working directly with clients from RFP through delivery, leading Senior Account Managers and Account Managers alongside Sales, Creative and Production teams.
• Hands-on experience managing campaign billing, invoicing and accounts receivable for a media company or creative agency, working across time zones with a global finance team.
• Strong attention to financial and operational detail, including contracts, purchase orders, billing schedules and reconciliation.
• Working knowledge of digital advertising campaign delivery and Ad Ops workflows.
• Proven track record of delivering KPIs, growing key accounts and retaining business.
• Understanding of team resourcing and how to run an efficient, profitable department, reporting results to leadership and business stakeholders.
• Excellent written and verbal communication, with the ability to liaise between clients, internal partners and cross-functional teams to deliver on time.
• Proactive and self-directed, with a strong sense of urgency and the ability to work independently and within a team, manage multiple priorities, and set and meet deadlines in a fast-paced environment.
• Comfortable combining client leadership and team management with hands-on operational follow-through.
• Experience in fashion, streetwear or culture-driven media is a plus.