About the Role
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.
The Associate Consultant – Intern is an entry-level, customer-facing consulting position within the Professional Services team. You will learn to implement enterprise software solutions for maritime customers, gain hands-on experience in software configuration and integration, analyze business processes, and work under the supervision of senior consultants and project managers.
Job Description & Responsibilities
As an Associate Consultant Intern, you will:
- Enterprise Software Implementation: Assist in deploying Kaleris’ software solutions for maritime and terminal operations customers.
- Issue Verification & Case Creation: Verify customer issues in test systems, create clear cases with the necessary steps and documentation using Salesforce or equivalent systems, and support rapid issue resolution by developers.
- System Analysis & Configuration: Analyze, configure, and help integrate systems as directed to achieve required results for client-specific needs.
- AI-Enabled Consulting Support: Use approved artificial intelligence and generative AI tools to support documentation, requirements analysis, issue triage, test-case preparation, knowledge retrieval, and other consulting activities. Validate AI-generated outputs and apply sound judgment before using them in customer or project work.
- Relationship Building: Develop effective working relationships with both customer contacts and Kaleris team members.
- Professional Communication: Listen actively and communicate effectively with customers, peers, and stakeholders, maintaining professionalism under pressure.
- Ownership of Issues: Take responsibility for assigned customer issues, ensuring regular follow-up and status updates until completion, with support from Senior Consultants.
- Continuous Learning: Quickly ramp up on products, industry practices, and approved AI-enabled consulting tools using documentation, mentoring, and hands-on assignments.
- Team Collaboration: Support team activities and contribute to project deliverables as directed, demonstrating a detail-oriented and self-motivated work style.
Requirements & Qualifications
Essential
- Currently in university, for example studying Industrial Engineering, Business, Computer Science, or a related discipline, with exposure to logistics, manufacturing, or related internships.
- Solid software technical abilities, including requirements, configuration, integration, or software development fundamentals.
- Interest in artificial intelligence and willingness to learn and use approved AI-enabled tools in a professional environment.
- Ability to critically review AI-generated information, identify potential errors or gaps, and apply human judgment before using the output in customer or project work.
- Strong communication skills in English—both written and oral.
- Detail-oriented, self-motivated team player with a strong work ethic.
- Ability to work as directed, receive instruction, and adapt quickly to new assignments and low-complexity tasks.
- Ability to manage stress and maintain professionalism in challenging situations.
Desirable/Optional
- Exposure to consulting or customer-facing roles.
- Familiarity with supply chain, maritime, or terminal operations.
- Familiarity with artificial intelligence, generative AI, prompt writing, or AI-enabled productivity tools.
- Multilingual skills relevant to the region.
Additional Information
- Listed duties and responsibilities are not exhaustive; other tasks may be assigned as required to meet business needs.
- AI tools must be used only in accordance with Kaleris policies and approved processes. Confidential, customer, personal, or proprietary information must not be entered into unapproved AI tools.
- Kaleris is an equal opportunity employer. We value a diverse workforce and do not discriminate based on race, religion, gender, age, or other protected status.
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
