Associate I, Production Operations

Job Description

Role location: Onsite. 2900 Lone Oak Parkway, Suite 125 Eagan, MN 55121

About the role

The Consumer Relations Associate is responsible for supporting the accurate and timely handling of consumer inquiries, disputes, correspondence, and related processing activities. In this role, you will research and resolve consumer issues, process documentation, maintain case records, and ensure requests are completed within established timelines and quality standards. This position is ideal for individuals who thrive in a detail-oriented environment, can manage multiple priorities, and are committed to delivering exceptional service while handling sensitive information with care.

Your key responsibilities

• You will receive, review, process, and track consumer correspondence, documentation, and dispute-related requests in accordance with established procedures.
• You will research consumer inquiries and concerns to identify root causes and determine appropriate resolution paths.
• You will accurately document case activity, processing outcomes, and consumer information within company systems and tracking tools.
• You will prioritize time-sensitive and high-impact work while ensuring requests are completed within required service levels and compliance standards.
• You will communicate updates and escalate complex or unresolved issues to appropriate teams for guidance and resolution.

What you bring

Required qualifications

• High school diploma or GED.
• Experience in consumer relations, customer service, financial services, operations processing, dispute resolution, document processing, or a related environment.
• Strong attention to detail with the ability to maintain accuracy while managing high-volume workloads.
• Ability to research issues, identify discrepancies, and apply appropriate resolution steps.
• Proficiency with Microsoft Office applications and the ability to learn and navigate multiple systems and tracking tools.

Preferred qualifications

• Experience working in a regulated environment with established service-level expectations.
• Experience handling consumer disputes, identity-related concerns, or correspondence processing.
• Demonstrated ability to prioritize competing workloads while maintaining quality and productivity standards.

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow your technical skillset

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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