Associate III or Senior Associate - Billing

Marketing Statement:

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service. 

*This position is located on the island of Oahu and candidates must work in the state of Hawaii upon hire*

Typical duties include but are not limited to:

• Maintain direct bill receivables and correspond with business associates on open receivables  
• Research and respond to customer inquiries via phone or email
• Identify and resolve policy and billing issues
• Analyze and interpret various accounting journals, policies, and procedures
• Prepare Journal Entries
• Perform SOX compliance duties
• Other duties as assigned by Supervisor(s)

Qualifications / Experience:

• Keyboard 35+ wpm
• Basic proficiency of MS Office applications (i.e. Word, Excel, Outlook, Adobe Acrobat)
• Excellent oral and written communication skills with strong relationship building skills necessary to service customers.
• An effective communicator who has strong relationship building skills necessary to service internal/external customers
• Customer service skills - professional telephone etiquette, empathetic communicator, problem solving and analytical abilities
• Team player and good work ethics
• Able to adapt to changing circumstances
• Performs well under pressure of deadlines and completes assigned tasks in a prompt and reliable manner
• Able to manage high volume of work in a multi-task environment
• Strong critical thinking and problem-solving skills

Associate III (along with the above qualifications):

• High school diploma
• 2 years general office experience

Senior Associate (along with the above qualifications):

• 2 year college degree or equivalent work experience
• 3 years general office experience

Preferred Qualifications:

• Accounts receivable, collections and/or insurance experience
• Guidewire Billing Center experience

Special Circumstances:

• May require periodic overtime

Salary:

$39,000 to $55,800 annually

Salary:

Salary offer is based on a number of factors such as job-related knowledge , skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.

Benefits:

We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement: