Department:
Technical Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Associate MX Programs Consultant supports the Strategy and Initiatives Team by serving as a subject matter expert for MX Programs and Technical Data Management. They’ll partner with internal and external Stakeholders to intake, scope, and assess project impacts while representing the department in cross-functional and enterprise initiatives. They’ll work alongside Senior Consultants to drive process improvements, regulatory compliance, and scalable solutions that improve the efficiency and effectiveness of Technical Operations. The Associate MX Programs Consultant leverages strong project management, technical expertise, communication, and influencing skills to build partnerships and drive successful business outcomes.
Additional Details
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsiblities
- Proficient in developing and implementing strategic process improvements within MX Programs and the Technical Data Management function.
- Recognize operational inefficiencies in current processes and understanding the importance in improving them
- Analyze data to prepare for sprint planning and Agile ceremonies as needed, adhering to Agile principles and practices
- Represent the Technical Data Management team in cross-departmental initiatives and meetings
- Applies the usage of standard program, project management, and agile methodologies to address complex projects
- Foundational understanding of formal governance processes and ensure they are followed for programs and projects (i.e. RCB, CASS, SMS etc)
- Proficient in creation and delivering of presentations that are clear and convey key information such as roadmaps, and business cases to support change and drive alignment that can be presented at the executive level
- Proficient representation and lead cross-functional projects and initiatives aimed at addressing unique operational challenges
- Analyze complex data sets to derive insights that inform long-term strategy and business decisions
- Coordinate and facilitate meetings with internal and external stakeholders, including senior leadership
- Provide guidance and oversight to ensure execution of departmental and cross departmental projects in an efficient and compliant manner while ensuring to meet proposed deadlines
- Proactively monitor projects and communicate risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalation
- Build working relationships with other team members and provide technical oversight to ensure consistent standards and performance
- Leverage peer influence to drive stakeholder consensus and facilitate decision-making by effectively communicating risks, timelines, and outcomes
- Act as a strategic advisor and change agent to Technical Operations leadership
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Leader
Knowledge, Skills and Abilities
- Foundational understanding of aircraft systems, technical documentation, and maintenance program structures
- Proficient in addressing complex issues and deliver high-quality, forward-thinking solutions aligned with long-term departmental and business objectives
- Experience with using tools such as Alteryx, Tableau, Microsoft Office 365 products
- Proficiency in developing and delivering clear, compelling PowerPoint presentations for varied audiences
- Proficient in ability to manage and prioritize multiple complex projects across cross-functional teams
- Foundational in interpreting regulatory, OEM documentation, and Engineering documents, such as but not limited to AMM, IPC, ADs, SBs, STCs, Engineering Orders, Design Drawings
- Proficient in interpersonal and communication skills with the ability to lead, influence, collaborate, and adapt within cross-functional team environments; consistently effective under pressure and within proposed deadlines
- Proficient in resolving conflicts and foster a collaborative team environment
- Ability to demonstrate a work style that projects confidence and authority while maintaining composure, tailoring communication and influence tactics based on situational awareness
- Ability to gather requirements across cross functional work groups, create meeting minutes, action item lists, and drive assigned actions to close
- Self-starter with a high degree of autonomy and accountability in a fast-paced, dynamic environment
Education
- Required: High School Diploma or GED
Experience
- Intermediate level experience, fully functioning broad knowledge in:
- Managing high-impact, cross-functional projects
- Operations, technical data management, maintenance program strategy, or engineering within an Airline/OEM/MRO
- Driving organizational change through performance metrics and process improvements
Licensing/Certification:
- Must be able obtain and maintain a SIDA badge and meet local airport requirements
Physical Abilities:
- Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications:
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to travel as needed and perform extended work hours to meet project demands
Pay & Benefits:
Competitive market salary from $81,200 per year to $90,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents
- Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
- Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
