Associate - Quality Assurance & Administration

Innovate and shape what comes next.

At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About the Role

• To contribute to operational excellence by processing claims data efficiently, ensuring accuracy, and maintaining compliance with regulatory and organizational benchmarks.
• To support accurate reporting, overall operational reliability, and ensure data integrity by leveraging strong attention to details and validation of all claims-related information.

OCR Claims Data Capture (CDC) Remediation

• Validating and remediating claims data captured by Optical Character Recognization (OCR) tool for Corporate Solution (CS) and Individual Life (IL) claims in accordance with established procedures and timelines, ensuring completeness and consistency of all submitted information.
• Maintain high standards of accuracy and efficiency, consistently meeting or exceeding performance benchmarks and quality assurance metrics.

Regulatory Compliance and Confidentiality

• Adhere strictly to organizational policies and regulatory guidelines in handling sensitive customer and claims data.
• Uphold the highest standards of confidentiality and data protection throughout all data entry processes.

Ad Hoc Assignments

• Undertake additional responsibilities and tasks as assigned by the supervisor to support dynamic business needs and operational goals.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.