Position Summary:
This position provides leadership to plan, implement, and analyze technology solutions that support the delivery of quality student services. The Associate Registrar participates in system projects by providing business-specific knowledge, defining requirements, investigating technology solutions, and leading and participating in implementations. This position collaborates with IT to troubleshoot problems and develop business processes that maximize efficiencies and promote a positive user experience for students, faculty, and the campus community. The Associate Registrar designs and produces reports for internal and external stakeholders, provides data analysis, uses data to inform decision-making, and is responsible for state and federal reporting functions of the Registrar’s Office. This position is responsible for developing systems to effectively manage academic records and student information while promoting the goals of the department and the mission of the College.
As part of the management team in the Registrar’s Office, the Associate Registrar provides staff supervision and training, and performs all tasks as needed related to maintenance of student records, including course registration. The Associate Registrar serves as both a technical and functional user liaison for the Registrar’s Office to various stakeholder groups including IT, Institutional Research, Skyhawk Station, Advising, and outside agencies and vendors. The Associate Registrar must understand the dependencies and ensure integration between all modules within the Student Information System (SIS), such as Admission, Student Accounting, and Financial Aid. A knowledge of all applications used by the Registrar’s Office and an understanding of their relationships to other systems used throughout the College is critical.
Job Description:
Essential Functions and Responsibilities:
Project Management
- Leads and participates in implementation of new systems.
- Provides leadership in the maintenance of existing applications that support undergraduate and graduate students in all academic programs.
- Leads and conducts systems analysis to improve and streamline business processes.
- Defines system requirements and determines how to best use technology in the Registrar’s Office to fulfill those requirements.
- Supports the day-to-day systems and technology operations of the Registrar’s Office by identifying and resolving data discrepancies, providing access to core systems, and guiding operational staff in development of new solutions.
- Integrates new systems and processes with existing systems and processes to achieve desired results.
- Collaborates with the IT development team and the Registrar to help determine project priorities.
- Coordinates production releases, testing, lifecycle maintenance, roll-out of new technology projects, and upgrades of existing software.
- Proactively manages changes in project scope, identifies and responds to potential risks, and suggests contingency plans.
- Makes recommendations to the Registrar concerning available and emerging technology platforms.
- Understands the Registrar’s Office business processes and uses that knowledge to anticipate the needs of constituents; represents the department in cross-campus initiatives.
- Collaborates with the Registrar and other professionals throughout the College to promote innovation, identify opportunities for process improvement, and assess available ERP system capabilities.
- Acts as a liaison to the AIS-Tech and Skyhawk Station teams to coordinate multi-functional projects, to ensure proper use of student records data, and to align project rollouts with department priorities.
- Manages the imaging process for academic records; designs workflows to improve productivity.
Reporting
- Produces reports as required for state and federal regulatory compliance.
- Utilizes business analytics to support data-informed decision-making.
- Develops and maintains procedures and schedules for the production and submission of reports.
- Creates processes for data validation, and thoroughly reviews data for completeness and accuracy.
- Produces ad hoc reports using database query tools; incorporates visualization tools to display data.
- Develops and analyzes reports to identify data integrity issues and improve quality control measures.
- Generates reports tracking project status and service delivery.
Technical Writing
- Documents system requirements, develops procedures, and designs workflows.
- Works closely with the Registrar, Institutional Research, and Information Technology to document data definitions, ensuring the accuracy and consistency of data.
- Develops guides and resources for navigating the existing data reporting inventory, and for managing academic records.
- Creates training materials and manuals on the use of new and existing software applications.
Supervision
- Provides leadership in building a collaborative, outcome-focused team in order to accomplish department goals.
- Responsible for hiring, onboarding and on-going training, coaching and development of staff.
- Communicates team, department, and institutional goals with staff.
- Develops individual goals with staff, develops and implements initiatives to provide professional development for staff.
- Monitors and adjusts as appropriate: workload of staff, appropriateness of staff responsibility to capabilities, and adequate staffing levels.
- Conducts formal evaluations within the Classified system.
- Plans and delegates projects and tasks to team members, monitors quality and accuracy, and ensures consistent compliance with state and federal regulations, and university policies.
- Ensures alignment of best practices, industry standards, and regulations for all deployed technology solutions.
Continuing Education/Professional Development
- Stays informed of industry trends and standards.
- Explores new platforms for service delivery.
- Actively participates in professional organizations and collaborates with other professionals in the campus community.
Other Duties
- Maintains knowledge of and participates in daily operations of the Registrar’s Office as needed.
- Develops a culture of superior customer service when dealing with tickets and communications.
- Maintains confidentiality in accordance with all applicable policies, rules, regulations, and laws, including Registrar’s Office department policies, Fort Lewis College policies, and the Family Educational Rights and Privacy Act (FERPA).
- Demonstrates a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities.
- Maintains knowledge and awareness of digital accessibility compliance requirements.
- Produces and remediates digitally accessible materials in accordance with FLC standards.
- Serves as acting Registrar in the Registrar’s absence, providing leadership and oversight for departmental operations and resolving complex issues
- Performs other duties as assigned.
Required Education, Specialized Skills and Experience:
- Bachelor's degree from an accredited college or university.
- Five years of progressively responsible experience in higher education, student information systems, enrollment services, or a closely related field
- Two or more years of supervisory or demonstrated team-leadership experience.
- Experience leading or substantially contributing to technology or systems projects
- Demonstrated experience supporting, configuring, implementing, or administering a student information system.
- Experience with reporting, data analysis, or database query tools.
- Experience in developing, improving, and documenting business processes and procedures.
- Experience in training and supervising personnel.
- Demonstrated strong presentation, writing, problem solving, and public relations skills.
- A proven track record for making data-driven decisions to support institutional and department goals.
- Demonstrated analytical, problem-solving, organizational, written, and interpersonal communication skills.
- A demonstrated commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities.
Preferred Education, Specialized Skills and Experience:
- Master’s degree from an accredited college or university.
- Four or more years of supervisory experience in a registrar, enrollment services, student services, or comparable higher-education environment.
- Experience configuring, testing, implementing, and supporting Workday Student or another enterprise student information system; Workday Student experience strongly preferred.
- Experience with Workday reporting, business processes, security, integrations, or data management.
- Experience with academic requirements, degree audit, curriculum, registration, or academic records functionality within a student information system
- Ability to communicate business-specific requirements, problems, issues, and solutions to technical and non-technical users.
- Experience with reporting enrollment and degree data to state and federal agencies.
- Knowledge of best practices in academic records management.
Reports To / Supervisory Responsibility:
This position reports to the Registrar and supervises staff within the Registrar’s office.
Work Environment:
The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
Physical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate computer and telephone equipment.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting is required.
Travel:
Travel is expected to be less than 5% of the time for this position.
FLSA Status/ Position Type/Expected Hours of Work/ and Salary Range:
- Exempt from State Classified System.
- Full Time 1.0 FTE
- Permanent
- Full Year
- Typical Work hours are Monday to Friday 8:00 am to 5:00 pm
Compensation
The salary range is $60,000 to $66,000, plus a comprehensive benefits package.
Application Process
A complete application packet includes:
- Cover letter addressing interest and qualifications for the position
- Resume
- Names and contact information for three current, professional references
Application materials received by 11:59 PM on September 20, 2026, will receive full consideration.
The successful candidate will be required to submit official transcripts
and pass a background check.
About Fort Lewis College:
On a sage-brushed mesa overlooking downtown Durango and the La Plata Mountains, Fort Lewis College is Southwest Colorado’s premier public undergraduate research institution. With more than half of the 3,300 students identifying as people of color, FLC’s academic programming and campus life thrive on nurturing safe, diverse spaces for intellectual exploration and helping people achieve their career goals. A Native American-serving, Non-Tribal Institution, FLC is committed to promoting economic development in neighboring tribal communities and connecting students with the education they need to be the change in the world they want to see. Degree programs span the arts, business, education, health sciences, humanities, and social and natural sciences. Coursework builds on the natural, cultural, and historical resources found around the Four Corners region. Students work closely with faculty on research projects with real-world implications. Like the mountain town it resides in, FLC promotes a culture of work-life balance for students, faculty, and staff. Skyhawks enjoy unparalleled access to a healthy outdoor lifestyle thanks to 300 days of sunshine a year and more than 300 miles of hiking and biking trails in and around Durango
Notice to Prospective Employees:
The Fort Lewis College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report. The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. This report contains information about:
Fort Lewis College's alcohol and other drug policy
Sexual assault policy
Campus security policies
Campus/community resources
The Colorado Riot Offense Statute restriction on enrollment
Where to find registered sex offender information
Crime statistics for the previous three calendar years
Reporting crimes
The Campus Security Report can be accessed in two ways:
By going to the internet website at: www.fortlewis.edu/AnnualSecurityReport Fort Lewis College Student Affairs Office will also provide a paper copy of the annual security report upon request. You can reach them at (970) 247-7331.
Equal Opportunity
Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.
Discrimination Questions?
Office of Compliance and Community Standards
David Pirrone, Director of Compliance
210 Berndt Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7182 djpirrone@fortlewis.edu
Questions about Title IX sex discrimination?
Office of the Title IX Coordinator
Madeleine Gillman, Assistant Director of Compliance and Title IX Coordinator
210 Berndt Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7049 mgillman@fortlewis.edu
Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.
* Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.
ADAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.
