Associate Specialist, Procurement Systems & Service Transformation - GL C - Defined Duration until December 2028
The Global Fund aims to accelerate the end of AIDS, tuberculosis (TB) and malaria as epidemics. As part of our mandate to fight the three diseases, the Global Fund plays a leading role in global markets for medicines and technologies that prevent, diagnose, and treat HIV, Tuberculosis and Malaria. Every year, more than half of the Global Fund’s investments is used to procure key health products, ensuring they are available to those who need them most.
As one of the biggest health product procurement entities in the public sector, investing nearly US$2 billion annually in health products and equipment procurement, the Global Fund is uniquely placed to drive equitable access to quality-assured health products, services and innovations through its Supply Operations department.
Supply Operations, collaborating across the Global Fund Secretariat, is responsible for the Global Fund’s market shaping activities and the overall management of health product sourcing, procurement, quality assurance and supply chains.
The Value Delivery function is a central team in the Supply Operations Front Office to support Supply Operations leadership & emerging strategy, drive transformation and change initiatives, facilitate annual planning, budget and workforce management, foster operational excellence, and connect end-to-end data analytics, insights and compliance monitoring.
Non-Global Fund Financed Procurement (NGFP) enables eligible buyers and financing partners to access quality-assured health and non-health products through the Pooled Procurement Mechanism (PPM) and wambo.org using funding other than Global Fund grants, with an expected medium term transaction volume of up to USD ~1 billion.
Under the guidance of the Lead, PMO, Change Initiatives & Process Optimization, the Associate Specialist, Procurement Systems & Service Transformation supports the effective operation and continuous improvement of procurement systems and processes underpinning NGFP, focusing on the evolution of support models across relevant systems including Wambo.org, the Global Fund’s pooled procurement platform. The role acts as the primary business focal point for business process owners, IT teams, and service providers, ensuring that the support service operating model, delivery and related process improvements effectively meet business needs. The incumbent contributes to the evolution of scalable support models, process simplification, automation initiatives and the successful transition of operational support responsibilities to sustainable long-term service delivery arrangements.
Key Responsibilities
Working closely across SO, IT, external program management and partners, and across key systems for health product procurement transaction management and reporting:
1. Process Improvement & Automation
- Identify opportunities to simplify, standardize and automate business processes, support activities and system-related workflows in the context of NGFP
- Support implementation of system enhancements and digital solutions that improve operational efficiency and reduce manual effort
- Contribute business expertise to testing, process redesign and rollout of new functionality and capabilities.
2. Service Model Transition & Oversight
- Drive the transition of operational support activities to automated or IT-managed and outsourced support models, ensuring continuity of service and effective change management and knowledge transfer
- Drive the definition, implementation and continuous improvement of sustainable support operating models across NGFP-related systems.
- Coordinate with SO teams, IT teams, service providers and vendors to monitor service performance and address systemic issues
3. Business Systems Support Monitoring & Escalation
- Serve as the primary business focal point for NGFP-related system support matters.
- Review, coordinate and respond to escalated support requests escalated to business requiring business input, guidance or decision-making.
- Monitor support trends and recurring issues, ensuring appropriate escalation and follow-up with responsible teams while also identifying patterns as input for further automation and optimization.
4. Stakeholder Enablement & User Experience
- Conceptualize, enhance and optimize support model for Global Fund users, Procurement Service Agents, third-party payers and other stakeholders in the effective use of NGFP-related systems and digital tools.
- Develop and maintain user guidance, knowledge resources and training materials to promote self-service and consistent process execution.
- Identify opportunities to enhance NGFP user experience, simplify user journeys and improve stakeholder satisfaction.
5. Systems Adoption & Capability Development
- Support business readiness, onboarding and adoption activities for adjusted support models and process changes.
- Contribute to continuous improvement and integration of NGFP processes and systems capabilities.
- Provide flexible support across NGFP-related platforms and digital solutions to meet evolving business needs.
Subject to change by the Executive Director at any time at their sole discretion.
Qualifications
Essential:
- University degree in business administration, public policy/administration, international development, global health or other relevant area
Experience
Essential:
- Relevant work experience in process optimization, project management, and support services
- Experience working at the intersection of business and IT collaborating effectively in a complex, multi-disciplinary environment
- Evidence of ability to think conceptually, communicate strategically and drive improvement initiatives
- Experience of cross-functional coordination activities.
- Experience preparing professional documents for senior audiences and facilitating meetings with diverse stakeholders
Desirable:
- Familiarity with the Global Fund and its operating model, particularly the pooled procurement mechanism and non-Global Fund financed procurement.
Competencies
Languages:
An excellent knowledge of English and preferably a good working knowledge of French. Knowledge of other languages would be an asset.
Functional Competencies:
- Analytics: Level 1
- Business: Level 2
- Communications: Level 2
- Project Management: Level 2
- Procurement and Supply Chain: Level 2
- Global Public Health: Level 1
The Global Fund recruits top-tier talent for our open positions, in support of our mission to end AIDS, tuberculosis and malaria as epidemics.
Explore our vacancies and apply on the Global Fund Careers recruitment system.
More information on working at the Global Fund is available on the Careers section of our main website.
Job Posting End Date
29 November 2026
