We are seeking an Associate Technology Operations Analyst to join our Level One multifunctional ITIL Support team in Bangalore. We are looking for someone with experience in 24x7 technical and service management support. This position requires an individual who can maintain and enhance a complex system landscape, manage business-critical applications, and support cross-functional teams. The role involves working closely with stakeholders and providing ongoing system administration and 24x7 monitoring support.
Minimum 1 year of experience in Application and Infrastructure Monitoring, including incident identification, validation, remediation, and/or escalation
Ability to actively monitor the stability and performance of Java / Tomcat-based applications
Experience working in an application support desk within a 24x7 environment
Experience working in NOC, SOC, or other relevant IT operations teams
Hands-on experience with Linux and Windows servers, networking equipment, and related technologies
Working proficiency with tools such as ServiceNow, Jira, Salesforce, Centreon, Datadog, Zabbix, Pingdom, or similar platforms
ITIL V3/V4 Foundation Certification
Exposure to Public or Private Cloud certifications
Prior experience working with ServiceNow
Experience creating and maintaining documentation using Confluence or similar tools
Provide first-level troubleshooting and operational support for Clarivate applications and infrastructure
Perform 24x7 monitoring of applications and infrastructure, including cross-platform support
Execute maintenance activities and support automation initiatives
Support internal and external customers, systems, and operational processes
Perform hands-on SOC and NOC monitoring activities
Work with network and server management tools to ensure system stability
Collaborate with a supportive and adaptive operations team
Partner with third-party vendors and integrators to ensure effective solutions and service delivery
Assist users with technical inquiries and maintain accurate and up-to-date system documentation
L1 extent 14 members, 24*7*365 Coverage and first-level support for clarivate Application Products.
Perform initial incident triage, diagnosis, resolution, and escalation as per defined SLAs
Support change, release, and maintenance activities as per the schedule
Hours of Work
Fulltime
45 hrs/week
24/7 rotational shift
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.