Associate Technology Strategy Specialist

We are seeking a detail-oriented and highly organized IT Project Coordinator to support portfolio-level operations within an IT Delivery organization. This role is focused on portfolio administration, process optimization, and operational reporting, ensuring efficient execution across programs and projects.

The ideal candidate will play a key role in supporting the team’s strategic pillars—Administration, Vendor Management, Portfolio Financials, and Project Delivery—while leveraging strong technical skills in Excel, PowerPoint, Word, Teams, and SharePoint to drive efficiency and insight.

Position Responsibilities:  
Portfolio Administration & Governance

• Provide comprehensive support for IT portfolio administration, ensuring consistency and accuracy across projects and programs
• Maintain centralized documentation, standards, and coordination workflows across SharePoint and Teams
• Support governance processes including status reporting, documentation management, and coordination of portfolio reviews
• Ensure adherence to organizational policies, compliance requirements, and delivery standards

Contingent Workforce Onboarding & Offboarding

• Coordinate end-to-end onboarding of contingent workers (contractors, vendors) including system access (Teams, SharePoint, project tools); equipment coordination and onboarding documentation; training materials and orientation support
• Manage offboarding processes, including timely removal of system access; documentation of project transitions and knowledge transfer
• Partner with HR, vendors, and IT teams to ensure compliant and efficient workforce transitions

Vendor Management Support

• Assist with vendor coordination and tracking, including engagement records and performance documentation
• Support contract and resource tracking, ensuring alignment with project and financial plans
• Act as a liaison between vendors and internal teams to support delivery needs

KPI Metrics Tracking & Reporting

• Develop and maintain portfolio-level KPIs and performance metrics
• Create and manage reports using advanced Excel (pivot tables, data analysis, dashboards)
• Build and deliver executive-ready summaries in PowerPoint and documentation in Word
• Monitor trends, identify risks or gaps, and provide insights to support decision-making
• Ensure data accuracy and timely reporting across all programs

Portfolio Financials Support

• Assist in tracking portfolio budgets, forecasts, and actuals
• Maintain financial tracking tools and ensure alignment with resource and project plans
• Support financial reporting cycles and variance analysis

Process Design & Optimization

• Identify opportunities to improve operational efficiency and streamline processes
• Design and implement standardized workflows, templates, and procedures
• Drive adoption of best practices across portfolio administration and reporting
• Support automation and continuous improvement initiatives

Project Delivery Support

• Assist project managers and delivery teams with coordination activities including scheduling, documentation, and communications; tracking milestones, deliverables, and dependencies
• Support cross-team collaboration using Microsoft Teams and SharePoint

Required Qualifications: 

• Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent experience)
• 3+ years of experience in IT project coordination, portfolio administration, or PMO support
• Advanced proficiency in Microsoft Excel, including pivot tables and data analysis
• Proficiency in PowerBI 
• Strong working knowledge of Microsoft PowerPoint, Word, Teams, and SharePoint
• Experience with KPI tracking, reporting, and performance analysis
• Excellent organizational skills with strong attention to detail
• Strong communication and stakeholder coordination abilities

Preferred Qualifications

• Experience in IT Delivery organizations or PMO environments
• Familiarity with portfolio/project management tools (e.g., Planview, ServiceNow, Jira, or similar)
• Exposure to financial tracking and vendor management processes
• Experience with process improvement methodologies

Key Competencies

• Analytical and data-driven mindset
• Process improvement and problem-solving skills
• Strong organizational and multitasking capabilities
• Effective communication and stakeholder engagement
• Detail-oriented with a focus on accuracy and efficiency

When you join our team: 

• We’ll empower you to learn and grow the career you want.  
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  
• As part of our global team, we’ll support you in shaping the future you want to see.  

#LI-Hybrid
 

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$69,525.00 CAD - $115,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.