Vancouver, British Columbia, Canada
Onsite
Not Available
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Job End Date
OngoingNote: Applications will be accepted until 11:59 PM on the Posting End Date.
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century.
The Automation Analyst consults with user groups to determine business needs and introduce solutions that support the needs of an enterprise, multi-stakeholder technology solution. This position provides both business and technical expertise to develop overall strategies for sustaining strategic application system support for Capital Projects.
Team members within this unit will work cross-functionally with other departments/units across UBC. The focus will be on providing business stakeholder oversight and long-term direction, integration and application support, requirements definition, functional application design, configuration, implementation, testing, data validation, new application updates/releases, training, troubleshooting, and documentation.
Maintains the reliability and availability of a UBC mission critical finance and project management system by providing Tier 0 knowledge base, Tier 1, logging issues, and Tier 2 support, triage, incident and problem resolution, liaising and escalating to the support team, and ensuring services meet or exceed customer service levels at all times. Provides input to strategies for the growth, improvements and upgrades of this system and actively participates in the implementation of such enhancements. Team members within Application Development will use Dynamics NAV, SQL Server, SQL Server Reporting Services, Laserfiche Workflow, Forms, and Email Capture.
Organizational Status
Reports to the Manager, Application Development. Works independently and jointly with departments across the VPFO portfolio. Collaborates with management and staff from other administrative groups to facilitate application support, enhancement projects, and integration with other enterprise systems. Interacts directly with other university technology professionals and third-party software vendors.
Work Performed
- Partners with key stakeholders to develop business requirements; details functional specification documents, and test cases.
- Conducts on-going business and systems analysis, systems/software enhancements, integrations and new development which aligns to the University's goal to be operational efficient. Makes recommendations on usage of new functionality, takes an active role in project design and acts as functional project lead during implementation stage.
- Identifies functional requirements for Laserfiche, and Laserfiche Workflow by consulting with the stakeholder community to determine design elements and prioritize enhancements, changes, and releases.
- Fields specialist knowledge requests and support problem and incident resolutions.
- Maps business processes for releases, evaluates release capabilities to determine if they meet current and/or future business needs, investigates custom solutions if release does not meet business requirements. Conducts business/functional tests, configuration validation and facilitates integrated testing. Develops user test cases and validates test results during user acceptance testing and system acceptance testing stages. Typically performs functional testing.
- Gathers, analyzes, and defines reporting needs and requirements and develops reports; create, run, and provide analysis on reports
- Monitors workflow logs, performs pro-active checking of the key workflow routing data, analyzes each failed workflow, and escalates technical issues that are causing workflow processes to fail.
- Provides Tier 0, 1 and 2 operational support for production systems including troubleshooting system availability, integration issues, problem reports, resolving issues, defining operational support processes, and providing end user support. Analyze and assign priority to incidents and problems. Works with Tier 3 as necessary for problem resolution.
- Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems and improve data integrity.
- Acts as a liaison with the vendor technical support resources in order to resolve product issues.
- Develops and maintains relevant documentation, including that for customers, end-users, operational procedures, and application support teams. Assists with development of sound business continuity and disaster recovery plans for applications.
- Plans and identifies systems issues which require analysis; determines and recommends priority.
- Identifies customer requirements, designs business processes, analyze sand reviews product features, identifies integration requirements, security requirements, and scalability, performance requirements, change requirements, and change approval. Recommends implementation options, discusses approach and recommendations with systems staff and customers, and provides input to technology recommendations for new and changing systems requirements.
- Compiles, analyzes and interprets data. Designs reports and analysis of varying complexity.
- Solicits feedback fostering an agile, innovative, and collaborative transformation experience and partners with relevant stakeholders to resolve issues related to engagement, adoption, sustainment, and continuous improvement to advocate a partnership that moves UBC's practices from "system of record" to "platform of engagement".
- Performs other related duties as required.
Consequence of Error/Judgement
Contributes to UBC's broader UBC strategies. Supports decision-making regarding the planning and delivery of complex and campus-wide products and services. Focusing on partnerships and product excellence will ensure optimal functionality and customer satisfaction and support of Facilities' strategic goals.
Must be able to work independently and take on full responsibility for their decisions. Decisions and actions taken will have a direct impact on how efficiently and effectively capital projects can be delivered and finance transactions can be processed. Errors in judgment, poor analysis, or failure to act decisively could have a detrimental effect on these projects. Unreliable systems, failure to meet contractual obligations for prompt payment or missed contract documents could lead to unintentional cost overruns and will damage the reputation of UBC and UBC enterprise systems.
Supervision Received
Reports to the Manager, Application Development. The Automation Analyst must be able to work independently as well as contribute actively and collaborate openly as a team member. Work is reviewed in terms of quality, achieving operational metrics and in terms of achieving objectives.
Supervision Given
Acts as a mentor or coach to peers as required.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of five years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
- Experience working with workflow automation is preferred. Workday experience is an asset. Experience working in a complex, academic and multi-union environment is preferred. UBC experience is an asset.
- Experience with supporting enterprise applications and supporting integrations with other enterprise applications at the Tier 0, 1 and 2 level. Experience working with Tier 3 level is an asset.
- Experience with asset, inventory, purchasing and/or maintenance management solutions, and finance/purchasing solutions are highly desirable.
- Experience working with functional and business stakeholders.
- Communicates effectively and persuasively with team members, collaborators and end-users, with sensitivity to the level of technical communication appropriate to the task and audience.
- Able to work on several streams at once and to change priorities quickly as needed.
- Able to analyze the advantages of new technology and tools and to select the appropriate technology for a given task.
- Demonstrated experience collaborating on cross-functional teams to meet critical, time-sensitive deadlines and communicating to diverse audiences.
- Technical expertise in enterprise service delivery.
- Ability to write functional specifications is an asset.
- Demonstrated experience administering and up keeping of an enterprise system throughout periods of significant change.
- Demonstrated ability to engage with stakeholders and to analyze and provide insight.
- Proven knowledge of business process re-engineering / improvement, data analysis, and data modeling (conceptual, logical).
- Demonstrated experience in agile management or other related methods is considered an asset.
- Demonstrated knowledge and proven experience in producing business requirements, use cases, user scenarios, user stories, and business process maps.
- Excellent interpersonal skills including active listening, written and verbal communication, and conflict management.
- Strong attention to detail and accuracy; exercise tact and discretion.
- Proficiency with MS Office Business Productivity Tools specifically for reporting, metrics, and data validation.
- Demonstrated ability to work in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment through reflection, empathy, sensitivity, and curiosity towards differences across teams.
- Demonstrated experience navigating change and working within an innovative, fast-paced environment.
- Ability to effectively manage multiple tasks and priorities and work under pressure to meet critical deadlines.
- Ability to quickly grasp new concepts and adjust accordingly.
- Good organizational and planning skills.
