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Bengaluru, Karnataka, India
Onsite
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
ManagerJob Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an Automation/DevOps Engineer - Manager - AI Managed Services - Consult, you will play a pivotal role in delivering outsourced solutions that streamline operations, reduce costs, and enhance efficiency for our clients. Within our Technology Consulting practice, you will focus on transitioning and managing services, overseeing delivery teams, and optimizing processes to provide exceptional service. Your work will involve continuous improvement and the strategic management of delivery risk, confirming that our clients receive the best possible outcomes.
As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
In this role at PwC Acceleration Center India, you will be at the forefront of managing key processes and functions, driving continuous adaptation to emerging technologies, and fostering a culture of improvement and innovation.
Responsibilities
- Leading the transition and management of outsourced services to streamline client operations
- Overseeing delivery teams to optimize processes and enhance service quality
- Implementing automation frameworks to improve operational efficiency and reduce costs
- Managing project planning, budgeting, and execution to meet client expectations
- Analyzing system components to identify interactions and optimize performance
- Encouraging continuous improvement and innovation within managed services
- Coaching team members to leverage their strengths and develop new skills
- Addressing and resolving conflicts with clients and stakeholders effectively
- Validating compliance with professional and technical standards in service delivery
- Building and maintaining relationships with clients to support service excellence
What You Must Have
- Site Reliability Engineering (SRE) & Production Operations (Kubernetes/OpenShift, Docker, Prometheus/Grafana, PagerDuty/Opsgenie)
- Observability & Monitoring (OpenTelemetry, Prometheus/Grafana, Datadog/Dynatrace, Jaeger/Tempo)
- AgentOps & AI Operations (Langfuse/LangSmith, AgentOps, OpenTelemetry)
- Incident Management & Reliability Engineering (ServiceNow, PagerDuty, Jira, Root Cause Analysis (RCA)/SRE Practices)
- Automation, Self-Healing & Platform Engineering (Python, Terraform, Ansible, Argo Workflows/ArgoCD, GitHub Actions/Jenkins)
- At least 10-14 years of experience
- At least a Bachelor's degree
- Oral and written proficiency in English required
What Sets You Apart
- Excelling in automation framework design and development
- Demonstrating proficiency in business process automation (BPA)
- Utilizing analytical thinking to enhance operational performance
- Leading digital transformation initiatives with creativity
- Managing budgetary aspects of complex projects
- Delivering excellence in service management and delivery
- Embracing change to drive continuous process improvement
Travel Requirements
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