Charlotte, North Carolina, United States
Onsite
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
The AV IT Project Manager is a key driver of technology initiatives at CLT International Airport, overseeing projects from inception to successful completion. This role is responsible for planning, execution, and delivery of airport technology projects, ensuring alignment with business objectives and operational priorities. Managing multiple initiatives concurrently, this role engages and collaborates with diverse internal and external stakeholders to drive project success. This position ensures that all projects are delivered on time, within scope, and on budget while maximizing business value.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Leads, plans, coordinates, tracks, and delivers projects utilizing enterprise established project methodology/framework and processes
• Provide leadership to the project team, evaluate resource requirements, and facilitate clear communication to ensure alignment on objectives, accountability for assignments, and consistent progress tracking.
• Control the flow of project related information
• Develop and oversee comprehensive project plans from initiation through completion, ensuring alignment with defined scope, schedule, budget, and resource requirements.
• Proactively identify, manage, monitor, and facilitate resolution of project risks by developing mitigation strategies
• Interact with business department stakeholders to understand business and technical requirements, propose solutions, and maintain positive relationships
• Work with stakeholders and vendors to best manage projects and ensure effective communications and expectations to support the overall health and well-being of each project
• Act as the primary contact to business units during all phases of the project
• Documents, reviews, and implements project change requests
• Identify and govern change and process management considerations critical to the success of the project
• Drive improvement efforts related to each IT project, regulate requirements, minimize cost, and provide better overall solutions for business efficiency.
• Create, manage, and maintain a comprehensive and detail project plan and schedule that aligns with budget
• Tracks budget and monitors use of funding allocated to projects
• Documents project scope, deliverables, and implementation approach
• Manages all project artifacts/documentation such as, project charter, risk log, and schedule
• Plan, coordinate, and hold meetings with project team members both internal and external
• Baseline project schedule, budget, report changes above or below baseline
• Facilitate system/solution designs that meet City technology and cyber security standards
• Ensure all Project and Department reports are updated timely
• Oversee exceptions and unresolved issues and monitor progress by designated issue owners
• Interact with internal departments with timely and accurate resolution to IT questions and project objectives
• Evaluate project impact in relation to training and other requirements and needs
• Professionally manage, communicate, and maintain positive relationships with project stakeholders
• Ensure the final IT project outcome achieves originally defined objectives in the project charter
• Collaborate with vendors to implement new applications, software, and other features.
• Performs related work as required
• Follows established processes for initiating and managing change control requests for production systems
• Ability to work after hours to minimize impact to travelers while implementing new systems or changes to existing systems.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
Knowledge of:
• Modern office procedures, methods, computer equipment, and applicable software
• Project management methodologies such as Project Management Institute and agile
• Principles of business process management and business analysis
• System life cycles and system development
• Knowledge of IT industry standards
Skill in:
• Excellent organizational and time management skills
• Excellent judgment and knowledge of escalation procedures
• Effective verbal and written communication skills
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.
• Leadership
• Project management
• Negotiation
• Customer service
• Analytical and logical approach to problem solving.
• Analyze current project management methodologies and implement changes to increase speed and quality of project delivery.
• Use of Microsoft Project or other project management tools
• Budgeting awareness
• Experience in gathering requirements, facilitating system design, change management, building project plans
• Document and communicate lessons learned to continually improve implementation processes.
• Experience with project management tools
Ability to:
• Meet schedules and deadlines of the work
• Ability to document and communicate technical information to non-technical audiences.
• Lead meetings that include participation from vendors / technical and non-technical peers /business owners
• Identify risk and issues and identify mitigation strategies.
• Ability to effectively manage high stress scenarios.
• Ability to work cooperatively with other City employees and the public.
• Ability to apply conflict resolution techniques.
• Ability to quicky change focus between projects based on priority or resources availability.
• Ability to work with vendors to find a sustainable and cost-effective solutions.
• Ability to lead and ensure team alignment.
• Direct the activities of cross-functional resources through facilitation and coordination of meetings and distribution of information.
• Lead, manage and facilitate concurrent projects, while remaining flexible with changing priorities, timeframes, and scope of services Ensure solutions are transitioned appropriately to the support team after project completion
• Ensure solutions are transitioned appropriately to the support team after project completion.
• Ability to interface professionally with all levels of management, to facilitate cooperation both within the department and externally.
• Articulate technical language into supporting documentation.
• Ensure consistency, quality, accountability, and high standards in all projects.
• Maintain the confidentiality of information and professional boundaries.
• Contribute to the overall goals and objectives of the Technology Program Management Office
MINIMUM QUALIFICATIONS:
High school or equivalent and 7 years relevant work experience
OR
Associate's degree and 5 years relevant work experience
OR
Bachelor's degree and 3 years relevant work experience
OR
Master's degree and 1-year relevant work experience
PREFERRED QUALIFICATIONS:
• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, Business Administration, or a related field
• Three (3) to Five (5) years of experience in managing medium to large scale IT projects
• Project Management Professional (PMP) certified or actively working to obtain PMP certification within 12 months of employment
ADDITIONAL INFORMATION:
• To meet City requirements, a valid U.S. driver's license with 3 years of verifiable driving history is necessary.
• A Federal background check is required to work on airport property. Certain criminal convictions will disqualify individuals from obtaining unescorted access privileges and therefore would exclude the candidate from employment.
• This position is required to hold a customs seal endorsement in addition to the required SIDA credentials. The endorsement will be essential to access required work areas and must be maintained throughout employment.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
ADA and Other Requirements-
Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required
Sensory Requirements:
• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
• Comprehensive of written information in work related documents
• Ability to hear, understand and distinguish speech
ADDITIONAL INFORMATION:
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to
modify, add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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