Business Function
The Transformation Group, under Transformation, Data, Strategy and Planning (TDSP), drives bank-wide collaboration across functions and markets to execute the Bank’s transformation agenda.
Key focus areas include:
- Driving Operating Model Transformation (OMT)
- Supporting the setup and core elements of Managing through Journeys (MtJ)
- Scaling GenAI / Agentic AI use cases and adoption
- Enhancing customer experience (CX) by leveraging Behavioral Science (BSCI), RED, and complaint journey frameworks
- Advancing the future of work
- Improving the employee journey through EX survey insights
- Dialling up innovation
Responsibilities
- Drive Transformation Outcomes (OMT & Innovation)
- Support transformation initiatives to deliver measurable financial and non-financial outcomes from OMT
- Analyse, coordinate, and help pilot OMT opportunities aligned to business priorities
- Support innovation initiatives and help translate ideas into practical business value
- Scale AI and Emerging Capabilities
- Support adoption and scaling of GenAI and Agentic AI use cases, including employee agents
- Coordinate awareness and practical adoption across business units
- Support GenAI deployment activities in line with local regulatory requirements
- Enhance Customer Experience (CX)
- Support CX design, practices, and processes by leveraging:
- Behavioral Science (BSCI)
- RED principles
- Complaint journey frameworks
- Empathy-driven approaches
- Support the embedding of CX improvements into day-to-day operations and transformation programmes
- Strengthen Organisation Capability & Culture
- Support the organisation in adopting transformation practices and mindset
- Contribute to building a next-generation workplace powered by Agentic AI
- Support continuous improvement of the employee journey through insights from employee surveys and feedback
- COO Priorities
- Support the COO on strategic initiatives and assigned priorities
Requirements
- At least 5 years of experience in a similar role, preferably in banking or financial services, management consulting, or related industries
- Strong business acumen with ability to build and manage working-level partnerships
- Experience engaging stakeholders across functions, regions, and seniority levels to support delivery
- Excellent problem-solving, analytical, and critical thinking skills
- Effective communication and stakeholder management abilities
- Ability to work collaboratively in a cross-functional environment and guide specialists as needed
- Strong growth mindset; adaptable, self-driven, and able to operate in ambiguity
- Thrives in a fast-paced, high-growth environment
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
A12 - 17F (Taiwan)
Job:
Digital
Schedule:
Regular
Employee Status:
Full time
