Pre-Sales Application Support:

Utilize system performance on customer provided sample. Create application report to demonstrate systems capability and strength for commercial team to win business.
Participate on pre-sales discussions with Customers as a technical expert.
Support Sales to define system configuration and finalize customer technical spec review.
Attend Trade Show/Conference or other industry event to demonstrate equipment and/or present technical information on behalf of the company.

Customer satisfaction and Training:

Provide high level applications support to set up and program new system at customer site.
Diagnose and resolve customer issues and concerns with AXI equipment
Advising Customers the best solution for their sample and new requirements
Provide AXI application training to customer/distributor/junior colleagues.
Training document preparation.
Brief Manual or WI preparation for customer or other team member use.

Business Strategy and Product Development Support:

Taking active role with testing software releases, new features and bug fixes.
Justify customer or market requirements, and convert them to practical Engineering Special Request (ESR) criteria or Engineering Change Request (ECR) Criteria.
Contribute to Engineering road map based on VOC and technical experience
Gather intelligence on markets, competitors and customers and provide analysis and advice to management.

Responsible Regions:

80% Time for SEA projects.

Education and Experience Requirements

College or Bachelor Degree with Automation Control / Mechanical Automation or related major.
3+ years experience in similar customer technical support role for capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry.
Preferred to have working experience in AXI, AOI or SPI , such as Viscom, Omron, Vitrox, Koh Young, ASM, SAKI, MVP.
Working experience in MNC is preferred.

Preferred Skills and Abilities

Proactive, responsible, confident, pleasant and customer-oriented.
Results driven and a self-starter.
Good Communication skills in written/Verbal and Presentation.
Creative Thinker with problem solver skills.
Team player who is unafraid to proactively draw on various resources in the organization to achieve objectives.
Accommodate extensive travel, both domestic and international (approx 70%).
Good English/Chinese Ability. Able to work both in English and Chinese environment.

Working Condition and Physical Demands

AXI Application Engineer II