Hourly Rate: $24.00
JOB SUMMARY
Prepares and serves drink orders for guests according to specified recipes using measuring systems. Sets up and maintains cleanliness and condition of bar, tables, and other tools. Prepares fresh garnishes for drinks. Stocks ice, inventory, service items, and paper supplies. Takes orders and delivers prepared food items. Removes soiled wares from bar top and tables and places in designated area. Anticipates and communicates replenishment needs. Processes all payment methods. Counts bank at end of shift, completes designated cashier reports, resolve any discrepancies, deposits receipts, and secures bank. Secures liquors, beers, wines, coolers, cabinets, and storage areas. Completes assigned opening and closing duties.
CORE WORK ACTIVITIES
- Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
- Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
- Welcomes and acknowledges all guests according to company standards, anticipates and address guests' service needs.
- Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
- Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
- Complies with quality assurance expectations and standards.
- Stands, sits, or walks for extended periods or for an entire work shift.
- Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 25 pounds without assistance.
- Attention to customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Performs other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Safety and Security
- Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Identifies and corrects unsafe work procedures or conditions and/or reports them to management and security/safety personnel.
- Uses proper equipment, wears appropriate personal protective clothing (PPE), and utilizes correct lifting procedures, as necessary, to avoid injury.
- Completes appropriate safety training and certifications to perform work tasks.
Policies and Procedures
- Follows company and department policies and procedures.
- Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protects the privacy and security of guests and coworkers.
- Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Performs other reasonable job duties as requested by Supervisors.
Guest Relations
- Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues and build trust. Addresses guests' service needs in a professional, positive, and timely manner.
- Anticipates guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thanks guests with genuine appreciation and provides a fond farewell.
- Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Assists other associates to ensure proper coverage and prompt guest service.
- Engages guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
- Speaks to guests and co-workers using clear, appropriate and professional language.
Working with Others
- Supports all co-workers and treat them with dignity and respect.
- Develops and maintains positive and productive working relationships with other associates and departments.
- Partners with and assists others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
- Complies with quality assurance expectations and standards.
Physical Tasks
- Stands, sits, or walks for an extended period or for an entire work shift.
- Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 25 pounds without assistance.
- Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
General Food and Beverage Services
- Follows appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively).
- Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Assists other departments when needed to ensure optimum service to guests.
- Reports any associate, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
Closing
- Secures liquors, beers, wines, coolers, cabinets, and storage areas.
- Completes closing duties, including storing all reusable goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Cash/Bank Handling
- Retrieves assigned bank and ensures accuracy of contracted monies, obtains change required for expected business level, and keeps bank secure at all times.
- Transports bank to/from assigned workstation, following security procedures.
- Processes all payment methods in accordance with accounting procedures and policies.
- Follows property control audit standards and cash handling procedures (e.g., blind drops).
- Counts bank at end of shift, completes designated cashier reports, resolves any discrepancies, deposits receipts, and secures bank.
- Records transaction in POS system at time of order.
- Sets up and organizes cashier workstation with designated supplies, forms, and resource materials and maintains cleanliness of workstation at all times.
Bartending
- Follows all state and local laws for serving alcohol responsibly (e.g., last call times).
- Prepares drink orders for guests according to specified recipes using measuring systems.
- Maintains cleanliness and condition of bar (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
- Prepares fresh garnishes for drinks.
- Documents and communicates any incidents/accidents immediately to management and Loss Prevention during shift or event.
- Stocks and replenishes ice, service items, and paper supplies.
- Requisitions all necessary supplies, specifically bottle-for-bottle liquor restock.
- Transports supplies from storeroom to bar set-up area as required.
- Removes soiled wares from bar top and tables and places in designated area.
- Anticipates and communicates replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.
PREFERRED QUALIFICATIONS
Education
- High school diploma/G.E.D. equivalent
Related Work Experience
- No related work experience is required
Supervisory Experience
- No supervisory experience is required
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
