As a BDS Non-SAP Application Platform Senior Analyst within our Global Business Delivery (BDS) team, you will lead and oversee the service operations and platform management for a critical suite of non-SAP application platforms. Working under the guidance of the Non-SAP Platform and Application Manager, you will ensure our global and regional business applications are supported by stable, high-performing, and cost-efficient infrastructure. This is a dynamic, individual contributor role where your technical expertise in cloud platforms, databases, and operational excellence will directly enable Mars Digital Technologies to deliver consistent, high-impact results globally.
Key Responsibilities
1. Platform Management
- Project Leadership: Lead and follow-up on development and project activities, focusing on performance increases and cost optimization.
- Technical Solutions: Define technical solutions for application platform deployments and projects.
- Expert Advisory: Provide technical expertise to application teams, advising on suitable infrastructure and platform setup.
- Specification Translation: Translate business functional requirements into technical solution specifications.
- Execution: Perform technical design, development, and configuration activities in line with Mars standards.
- Lifecycle Management: Manage the platform lifecycle of assigned products and services.
2. Service & Operational Excellence
- Vendor Management: Drive service management with third-party vendors, owning key service metrics (SLAs, availability, performance).
- Service Continuity: Guarantee business resilience by managing Disaster Recovery (DR) simulations and business continuity tests.
- Escalation & Resolution: Serve as the primary escalation point for complex technical challenges, guiding technical teams to a fast resolution.
3. Collaboration & Stakeholder Management
- Proactive Communication: Keep business stakeholders and leadership continuously updated on incident management and project progress.
- Cross-functional Collaboration: Build strong, collaborative relationships with internal engineering, infrastructure, and application teams globally.
4. New applications onboarding (PAAS, SAAS)
- Evaluate new applications for RC BDS TakeOn and coordinate with the Application Owner
- Elaborate RACI matrix in coordination with all technical teams
- Build the hypercare strategy after Go-Live
What We Are Looking For
Education & Professional Experience
- Education: Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
- Experience: 5+ years of experience in IT infrastructure, application operations, or project management.
- Global Exposure: Proven experience working in a global, matrixed organization with remote, cross-cultural teams.
- Industry Context: Technical expertise in platforms supporting manufacturing and/or warehouse operations is highly preferred.
Technical Skills & Expertise
- Operating Systems: Deep hands-on experience with Windows Server (2016 and above).
- Databases: Solid knowledge of Oracle and SQL Server databases.
- Cloud Infrastructure (IaaS): Strong knowledge of High Availability (HA), Disaster Recovery (DR) design, VM clustering, and virtualization.
- Cloud Platforms (PaaS - Azure focus): Experience with Azure Kubernetes Service (AKS), Azure WebApps, API Gateway, Logic Apps, Storage Accounts, Key Vault, Databricks, and Cloud Security/Firewall configurations.
- Optimization: Strong background in performance tuning, complex troubleshooting, and systems diagnostics.
- Language: Fluent in English (written and verbal).
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