Benefitfocus Sr Implementation Consultant

Get to Know the Opportunity:

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Benefitfocus serves millions of consumers through an integrated portfolio of products and services that enable clients to efficiently shop, enroll, manage, and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides a single destination for consumers to access and manage their benefits.

Benefitfocus is seeking an HCM Sr Implementation Consultant to join our Customer Success Organization. In this role, you will be responsible for gathering data integration requirements and delivering solutions that meet clients’ data integration needs. You will support both new employer groups during implementation and existing customers navigating business changes that impact how data is exchanged with Benefitfocus.

As an HCM Sr Implementation Consultant, you will develop expertise in Benefitfocus and industry-standard integration approaches while partnering with customers, payroll vendors, HCM providers, and internal engineering teams to ensure timely, accurate, and high-quality data integrations. Success in this role requires a strong customer focus, technical aptitude, organizational skills, and the ability to manage multiple concurrent projects in a fast-paced environment.

This role is remote; however, candidates must be located within commutable proximity to one of our major office locations to support periodic onsite collaboration, team connection, and business priorities.

The Contributions You’ll Make:

• Work with customer payroll vendors to determine outbound deduction file or API integration requirements.
• Partner with customer HCM system teams to identify inbound demographic file or API integration requirements.
• Extract files and ensure successful, accurate, and timely delivery to vendors.
• Facilitate discovery sessions, integration overviews, training sessions, and implementation project meetings.
• Gather and analyze customer integration requirements and recommend appropriate integration solutions.
• Translate customer requirements into accurate and concise requirements documentation for internal engineering review and development.
• Refine requirements documentation based on customer feedback and engineering team recommendations.
• Develop and execute testing plans to validate data integrations.
• Oversee and support component testing and user acceptance testing activities.
• Triage, troubleshoot, and resolve issues identified during testing and implementation.
• Ensure successful transitions from customer legacy file transmission processes and data to the Benefitfocus platform.
• Obtain customer and internal engineering sign-off and coordinate smooth transitions to ongoing production support teams.
• Partner with project managers to align integration deliveries with overall implementation milestones.
• Adapt to a fast-paced environment while effectively managing multiple priorities and competing deadlines.
• Successfully manage a workload of 10 to 15 concurrent implementation and integration projects.
• Collaborate with Product Management, Operations, Sales, and other cross-functional partners to ensure shared knowledge and successful project outcomes.
• Provide training, mentorship, and support to junior associates.
• Support team initiatives and perform other duties as assigned.

Minimum Knowledge & Experience:

• Bachelor's degree required.
• 6+ years of experience in a SaaS implementation environment.
• Experience with systems integration and field-level interface design.
• Experience with file transmission processes and integrations with external vendors.
• Strong business application consulting experience with direct client-facing responsibilities.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple concurrent projects and priorities.
• Strong analytical, problem-solving, and organizational skills.
• Ability to translate business requirements into technical solutions and effectively partner with engineering teams.

Preferred Knowledge & Experience:

• Knowledge of payroll systems.
• Knowledge of employee benefit plans and benefit administration structures.
• Experience working with HR technology platforms, data integrations, and benefits administration systems.

How This Role Aligns to Our Core Four:

At Voya, our Core Four reflect how we work together to deliver meaningful results for our customers, clients, and one another. This role supports those expectations by combining customer partnership, technical expertise, collaboration, and execution excellence.

• Instill Customer Obsession: Deliver accurate and scalable integration solutions that simplify benefits administration and create a positive client experience.
• Transform with Automation/AI: Leverage technology, automation, and data-driven tools to streamline integrations, improve quality, and reduce manual effort across implementation projects.
• Drive Higher Performance Through Our People: Partner effectively with customers, vendors, project teams, engineering teams, and junior associates to build knowledge, accountability, and successful outcomes.
• Execute on the Fundamentals: Ensure integrations are documented, tested, implemented, and transitioned with a high degree of accuracy, consistency, and operational excellence.

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