Jobs Summary
The Benefits Coordinator is a member of our Corporate Benefits Team, responsible for supporting benefit functions to ensure effective administration of employee benefits. This position handles day-to-day benefits administration, including employee and HR admin inquiries, enrollment and record-keeping operations, and communications. It also involves assisting employees in understanding and utilizing their benefits and working with vendors to resolve issues.
Principle Duties and Responsibilities
- Acts as the main point of contact for employee benefits questions and concerns, supports team on initial escalations:
- Addresses baseline to moderately complex elevated employee issues related to benefits, escalates when necessary
- Responds to inquiries (coverage, eligibility, enrollment, plan operation, process navigation, etc.)
- Supports communications and training materials related to benefits, ensuring clear and concise information
- Provides benefit education, guidance and support to employees and HR Admins
- Leads data quality processes in accordance with the Affordable Care Act
- Monitors and administers processes in support of enrollment operations within the HR system
- Handles administrative processes (complete forms, review enrollment docs, etc.)
- Oversees, maintains and updates instructional and procedural documentation
- Conducts audits and produces ad hoc reports
- Handles vendor invoices and large claims tracking
- Responds to various benefit inquiries from government and other third-party associations (Medicare Secondary Payer questionnaires, Medicare applications, etc.)
- Files death claims for life insurance policies
- Reconciles monthly benefit billings and submits for payment
- Administer Canadian benefits processes
- Coordinate Puerto Rico renewal with leadership oversight
- Support RFP and M&A due diligence processes
- Provides training on HR system benefits processes and supports troubleshooting issues
- Collaborates with the Corporate Benefit’s team and other internal stakeholders on various projects, providing support and contributing to the successful execution of initiatives
- Performs other administrative duties and back-up duties for team as needed
Qualifications
- Bachelor’s degree in human resources, Business Administration, or a related field preferred.
- Minimum 2-3 years of experience in benefits administration or a related HR role
- Proven comprehensive knowledge of benefits administration
- Familiarity with HR technology systems, preferred experience with Workday
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Advanced proficiency in Excel
- Exceptional attention to detail, when handling complex verification and documentation processes.
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Excellent communication skills, both written and verbal
- The ability to handle sensitive and confidential information with the utmost discretion.
- A solid understanding of employee benefits programs and concepts
- Knowledge of benefit-related regulations, including COBRA, HIPAA, and IRS guidelines.
The Company is an Equal Opportunity Employer.
