Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Manager
Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.
Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Managed Services- Data, Analytics & Insights
At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better.
Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.
Within our global, Managed Services platform, we provide Data, Analytics & Insights Managed Service where we focus more so on the evolution of our clients’ Data, Analytics, Insights and cloud portfolio. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.
As a member of our Data, Analytics & Insights Managed Service team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.
Role:
Manager
Tower:
Data Analytics & Insights Managed Service
Experience
10 - 15 years
Key Skills:
BI Engineering
Educational Qualification:
Bachelor's degree in computer science/IT or relevant field
Work Location:
- Bangalore, India
- As a Manager within the Data Analytics & Insights Managed Service team, you will lead a team of BI engineers and analysts, driving the successful migration of analytics dashboards and reports from Oracle Analytics Cloud (OAC) and Spotfire to Power BI. You will manage end-to-end delivery, mentor team members, engage with stakeholders, and provide strategic insights to meet business requirements. This role requires strong leadership, excellent communication skills, and deep expertise in BI tools, data modeling, and reporting.
- You will be responsible for both hands-on technical delivery and managing project progress, quality, and risk Use feedback and reflection to develop self-awareness, personal strengths, and address development areas.
- Lead and manage end-to-end migration projects of dashboards from OAC and Spotfire to Power BI, ensuring timelines, quality, and business objectives are met.
- Mentor and manage a team of Senior Associates and Junior resources, providing guidance, training, and performance feedback.
- Drive collaboration with business stakeholders, data architects, and technical teams for requirements gathering, solution design, and delivery.
- Review and approve all technical deliverables to ensure accuracy, completeness, and adherence to standards.
- Oversee troubleshooting, issue resolution, and support post-migration to ensure system stability and user satisfaction.
- Define and enforce best practices around Power BI report development, governance, data security, and report lifecycle management.
- Lead risk identification, mitigation planning, and escalation management within migration projects.
- Manage project status reporting, resource allocation, and stakeholder communication to ensure transparency and alignment.
- Champion continuous improvements in BI processes and tools, driving automation and innovation where applicable.
- Foster a collaborative team environment and promote knowledge sharing and cross-functional cooperation.
- Ensure compliance with organizational policies, governance, and ethical standards.
- Support COE activities by driving cross-competency initiatives within the analytics practice. Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
- Good Team player. Take up cross competency work and contribute to COE activities.
- Escalation/Risk management.
Position Requirements:
Required Skills:
Primary Skill:
Power BI, OAC (Oracle Analytics Cloud), Spotfire, SQL, Data Bricks
Secondary Skill:
Teradata, TDV, Tableau, Python, SSIS, Microsoft Fabric, Alteryx, ServiceNow, Data Stage, Jira
BI Manager:
- Minimum 8 years of experience in BI development and migration projects with at least 3-4 years in a leadership or managerial role.
- Hands-on expertise in migrating dashboards from Oracle Analytics Cloud (OAC) and Spotfire to Power BI.
- Experience in ETL processes, data warehousing concepts, and related tools like SSIS, Alteryx, or DataStage.
- Proven capability in team management, mentoring, and multi-stakeholder engagement.
- Proven ability to lead and mentor BI teams, providing technical guidance and fostering professional development
- Should be subject matter expertise in Power BI, OAC, Spotfire, SQL, and related BI technologies
- Should have expertise in Power BI governance and architecture.
- Familiarity with cloud platforms such as AWS or Power BI Premium capacities and fabric.
- Understanding of business intelligence trends and ability to translate business requirements into technical solutions
- Ability to assess existing BI environments and recommend enhancements for scalability, performance, and usability.
- Strong project management skills, including planning, execution, risk management, and stakeholder communication.
- Ability to establish and enforce governance policies, ensuring compliance, data quality, and security standards.
- Excellent communication and interpersonal skills to convey technical concepts to non-technical audiences and work effectively across teams
- Capability to manage multiple projects and priorities in a fast-paced environment
- Strong knowledge of SQL, data modeling, ETL tools, and query optimization.
- Oversee and participate in converting logical SQL in OAC reports to physical SQL to source data from Databricks effectively
- Guide the conversion of OAC RPD models to Power BI data models ensuring robust data modeling
- Review and improve complex DAX formulas, measures, security implementations, data refresh mechanisms, and advanced visualizations
- Lead the assessment of existing BI reports, performing gap analysis to replicate or improve reporting capabilities in Power BI.
- Experience with data platforms like Databricks, Teradata, and scripting languages such as Python, Pyspark.
- Ensure high standards in SQL query performance, debugging, and data validation
- Oversee the delivery of managed data and analytics programs, ensuring SLA adherence and operational excellence.
- Excellent project management, communication, analytical, and problem-solving skills.
Familiarity with managed services delivery models and incident/change/problem management. Effectively communicate with project team members and sponsors throughout the project lifecycle (status updates, gaps/risks, roadblocks, testing outcomes)
Nice to have:
- Power BI and/or other BI tool certifications.
- Certification or hands-on experience with Databricks or similar cloud data platforms.
- Experience with data ingestion tools like Teradata, DataStage, SSIS, or Alteryx.
- Exposure to ITSM tools like ServiceNow.
- Knowledge of Agile methodologies.
Travel Requirements
0%
Job Posting End Date
