This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Broadcast System Engineer based in India.
This is an opportunity to work at the intersection of broadcast engineering, software-defined video, and advanced media systems.
You’ll provide expert technical support across video networking, compression, content processing, orchestration, and network monitoring technologies.
The role combines hands-on system testing, troubleshooting, automation, customer support, and production operations.
You’ll work closely with customers and engineering teams to diagnose complex issues, identify root causes, and drive solutions through resolution.
Your work will directly contribute to system reliability, performance, scalability, and successful customer deployments.
The position offers exposure to global broadcast and media platforms in a fast-paced environment where flexibility and analytical problem-solving are highly valued.
You’ll also have opportunities to contribute to automation, technical documentation, regression testing, and continuous improvements across the operational lifecycle.
Accountabilities:
- Conduct on-site visits to customer locations to provide technical service, support, troubleshooting, and system validation.
- Manage the operation of events and demonstrations across different product lines, ensuring systems are configured and functioning effectively.
- Support flexible shift schedules to provide reliable operational coverage, including requirements associated with round-the-clock support.
- Perform comprehensive system testing covering functionality, configuration, scalability, performance, and security.
- Provide Tier-2 and Tier-3 technical support by gathering customer information, creating and tracking Jira tickets, conducting troubleshooting, and driving issues through root-cause analysis and resolution.
- Identify, troubleshoot, document, and escalate issues discovered during internal or customer system testing.
- Collaborate closely with software development and engineering teams to resolve complex, high-impact customer and system issues.
- Develop and maintain Bash and Python automation scripts to improve system operations, testing, and troubleshooting efficiency.
- Produce clear and accurate technical documentation, including patch upgrade procedures, fix reports, and related system information.
- Lead system-level regression testing and compare pre- and post-upgrade performance to validate system stability and functionality.
- Support remote customer environments through upgrades, troubleshooting, validation, and rollback procedures.
- Follow applicable organizational policies, procedures, technical standards, and operational requirements.
- Contribute to additional technical, operational, and customer-support initiatives as required.
Requirements
- Bachelor’s degree in Electronics, Telecommunications, Computer Science, or a related technical field.
- 4–7 years of experience in broadcast engineering, system support, technical operations, or a closely related environment.
- Solid understanding of broadcast workflows, video streaming, media systems, and related technologies.
- Hands-on experience with functional, regression, configuration, performance, and system-level testing.
- Proven experience providing Tier-2/Tier-3 support, troubleshooting complex technical issues, and conducting root-cause analysis.
- Strong knowledge of Linux/Unix environments and core networking concepts, including TCP/IP, routing, and switching.
- Experience using Jira or similar issue-tracking and management tools.
- Working knowledge of Bash and Python for automation and system operations.
- Experience supporting customer-facing or production systems where reliability and rapid issue resolution are critical.
- Willingness to work flexible shifts and travel to customer sites for service, support, demonstrations, and system engagements.
- Strong written and verbal communication skills, with the ability to produce clear technical documentation and communicate effectively with customers and internal teams.
- Sharp analytical and problem-solving abilities, with a practical approach to diagnosing complex technical challenges.
- Ability to collaborate across engineering and customer-facing teams while also working independently when required.
- Adaptability and resilience in a fast-paced broadcast technology environment.
Benefits
- Flexible working opportunities through a hybrid/remote work model.
- In-house knowledge sharing and product-focused training.
- Exposure to global broadcast, video, and media technology platforms.
- Performance-related bonuses.
- Insurance and medical plans.
- Employee-friendly leave policy.
- Career development opportunities focused on continuous learning, achievement, and professional growth.
- An inclusive and collaborative work environment that values creativity, adaptability, diverse perspectives, and fresh ideas.
- Opportunities to work on complex technical challenges shaping the future of broadcast and new media.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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