Business Control Manager (Operational Loss Program Support and Reporting)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Description
This role supports the Consumer Internal and External Operational Loss Data Programs and other critical reporting. The role supports our lead Ops Loss leader to help ensure adherence to enterprise loss data standards through governance, monthly attestation, quality assurance, research, and reporting; serves as a subject matter resource on operational loss identification and booking; and partners closely with Front Line Units and Business Controls to identify, escalate, and remediate data-quality or process gaps. Top candidates will also partner with our senior reporting manager to support process management across Consumer and Small Business. 

 

Responsibilities

• Support execution of the Internal and External Operational Loss Data Programs and associated governance routines across assigned Consumer Front Line Units
• Monitor adherence to enterprise operational loss data standards and complete required monthly attestations
• Co-Manage relationships with various Consumer Lines of Business and Business Controls partners
• Review operational losses exceeding $100K to confirm accurate identification, classification, booking, documentation, and adherence to enterprise standards and Consumer procedures
• Produce monthly 10K eLedger research for partners to validate operational losses above $10K and follow through on identified exceptions
• Coordinate GCOR quality assurance responses, Front Line Unit Near Miss attestations, and other recurring program deliverables
• Provide operational loss booking subject matter expertise and guidance to Front Line Unit and Business Controls partners
• Perform quality reviews of manual submissions, updates, and supporting documentation for reportable losses
• Support external operational loss data activities, including data collection, validation, analysis, governance reporting, and escalation of relevant trends or gaps
• Maintain program documentation and operate in adherence to the Internal and External Operational Loss Data SOPs
• Support front line units in monitoring and adhering to process management requirements
• Extract data using a variety of tools, such as Tableau and EBIT Cognos Analytics, and apply knowledge of relational database systems (MS Access)
• Connect provisioned data across multiple sources and perform necessary transformations utilizing both technical, business, and process knowledge to transform data into meaningful values and insights

 

Required Qualifications

• Experience in operational loss, operational risk, finance, or business controls
• Knowledge of internal and external loss data standards and loss-event lifecycle processes
• Intermediate proficiency in various MS tools including Access, Excel (formulas and Pivot tables), PowerPoint, and SharePoint
• Familiar with ORCIT/Key Measures, Process Owner Portal (POP), OMINA, Tableau and EBIT Cognos Analytics
• Strong analytical and problem-solving skills, experience extracting and merging data from different sources
• Ability to manage recurring deliverables and partner effectively across multiple Front-Line Units and control functions

 

Desired Qualifications

• Bachelor’s degree or equivalent work experience
• Process improvement and/or data analysis experience
• Proven ability to develop executive ready communications and presentations
• Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment
• Strong risk mindset with process and controls background; actively debate and escalate issues and concerns

 

 Skills

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Data Reporting
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance
  

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - El Segundo - 2301 ROSECRANS AVE (CA8800), US - CA - Glendale - 611 N Brand Blvd - Glendale Center (CA7504), US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - CA - Woodland Hills - 5901 CANOGA AVE - WEST VALLEY REGION (CA7518), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NV - Las Vegas - 1351 N Town Center Dr (NV1507), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - RI - Lincoln - 670 George Washington Hwy (RI1541), US - VA - Richmond - 8011 VILLA PARK DR - VILLA PARK OPS CENTER BLDG B (VA2125)

Pay and benefits information

Pay range

$104,000.00 - $159,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.