Business Operations Associate, Pharmacy Communications

Job Description

The Business Operations Advisor provides operational leadership and coordination to support the execution of commercial pharmacy member and provider communications. This role serves as a central point of coordination across internal pharmacy teams, business partners, and external vendors to ensure accurate, timely, and compliant communication delivery.

The advisor is responsible for managing communication workflows, gathering and interpreting operational data, facilitating cross-functional approvals, coordinating vendor activities, and supporting business planning initiatives. The position requires strong organizational, analytical, and relationship management skills to drive operational efficiency, enhance communication effectiveness, and support strategic pharmacy objectives.

What You'll Do

Communication Operations & Execution

• Coordinate the end-to-end operational execution of commercial pharmacy member and provider communications.
• Manage communication intake, prioritization, timelines, and workflow processes to ensure timely delivery.
• Partner with communications, pharmacy, clinical, compliance, legal, marketing, operations, and vendor teams to facilitate communication activities.
• Monitor communication initiatives to ensure adherence to regulatory, contractual, and organizational requirements.
• Identify process improvement opportunities that enhance communication quality, effectiveness, and efficiency.

Cross-Functional Coordination

• Facilitate collaboration among internal departments to support communication development and execution.
• Coordinate stakeholder reviews and approvals, ensuring all required signoffs are obtained within established timelines.
• Serve as a liaison between pharmacy leadership, business teams, and external vendors.
• Track project milestones, dependencies, risks, and escalation needs.
• Data Analysis & Operational Support
• Gather, validate, and interpret operational, communication, and data from multiple sources.
• Develop reporting and insights to support business decisions and operational planning.

Vendor Management

• Coordinate activities with external communication and fulfillment vendors.
• Monitor vendor deliverables, deadlines, and performance expectations.
• Support issue resolution, requirement clarification, and communication between vendors and internal stakeholders.
• Assist in maintaining vendor documentation, processes, and operational controls.

Business Planning & Operational Excellence

• Support annual planning, budgeting, forecasting, and resource allocation activities.
• Identify opportunities to improve operational efficiency, reduce administrative burden, and optimize workflow performance.
• Assist leadership with operational assessments, business case development, and process redesign initiatives.
• Document and maintain standard operating procedures and operational processes.

Who You Are

• Bachelor's degree or advanced degree (where required)
• 0-2 years of experience in related field.
• In lieu of degree, 3+ years of experience in related field.
  

What You’ll Get 

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community     

• Work-life balance, flexibility, and the autonomy to do great work     

• Medical, dental, and vision coverage along with numerous health and wellness programs     

• Parental leave and support plus adoption and surrogacy assistance     

• Career development programs and tuition reimbursement for continued education     

• 401k match including an annual company contribution     

• Learn more  

Where You’ll Work 

Our Hybrid-Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote-Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. 

Whether your role is Hybrid-Flex or Remote-Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process. 

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.
 

$60,907.00 - $97,452.00

Skills

Budgeting, Business Operations, Business Process Improvements, Operational Plans, Operations Management, People Management, Performance Analysis, Planning Operations, Process Improvements, Staffing Operations

_____________________________________________________________________

JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.