Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection.
Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve.
With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued global growth, innovation and impact.
We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth.
At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.
Position Summary:
The Business Solutions Representative is responsible for developing and servicing a portfolio of clients (Agents) through telephone calls, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.
Duties and Responsabilities
- Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.
- Conduct and document regular telephone outreach across the assigned territory.
- Monitor pricing and report on trends or discrepancies.
- Follow up with inactive agencies.
- Develop and implement business plans to support regional goals.
- Identify and prospect new business opportunities within the assigned territory of Vietnam.
- Prepare and submit reports on competitor activity.
- Provide support and assistance to sales field staff as needed.
- Oversee the full onboarding and installation process for new agencies.
- Support and develop new agents to ensure operational readiness.
- Maintain and increase transaction volume within the assigned territory of Vietnam.
- Ensure sustained and growing profitability of transactions in the territory of Vietnam.
- Grow and manage the portfolio of assigned agencies.
- Track, follow up, and resolve issues reported by agents and field staff.
- Maintain full availability to respond to operational and business needs.
- Collaborate effectively in a team environment to achieve common objectives.
- Periodically visits key accounts, to support with POS marketing material, pricing, FX rates, and all tools needed to growth the business.
- Periodically visits decliners agents to support with all tools needed to recoup the transaction and growth the business.
Qualifications
- Fully bilingual in English and Spanish.
- Needs to have US passport, as travel outside the country is required.
- 2–4 years of experience in customer service, inside sales, account management, or business development.
- Understanding of the sales cycle, with the ability to close deals.
- Exceptional verbal and written communication skills with a high level of confidence.
- Creative thinker and must have the ability to solve critical problems.
- Ability to multitask and manage business conflicts.
- Ability to analyze the market and target potential customers.
- Strong internet research skills.
- Excellent presentation skills, verbal and written communication skills, and interpersonal skills.
- Very organized and attentive to details. Disciplined and dedicated.
- Strong ability to track multiple initiatives and meet deadlines efficiently.
- Ability to handle a fast-paced environment and challenging workload.
- Highly motivated with a strong desire for success.
- Based on experience and judgment to plan and achieve goals.
- Desire to be successful, competitive, optimistic, persuasive, upright.
- Approaches work with a consistently positive attitude and proactive mindset.
- Strong customer service skills and a commitment to providing timely, effective solutions.
- Must be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook, and MS Excel.
- Goal-oriented and committed to achieving team and individual targets.
- Must be adaptable, professional, courteous, and motivated, and must function well individually or as a member of a team.
Working Conditions
- General office working conditions with a hybrid work schedule. Some travel (foreign and domestic) is required.
